Nonexistent destination domain error

[former_member549511]

Dear SAP experts,

we are facing a problem with the e-mail addresses of some customers: they receive a hard bounce because of the error "OTHR - 554 5.1.2 [internal] Nonexistent destination domain".

We have checked the email addresses with the customers and they are right.

I've seen that these are all email addresses with local domains: is there a way to set these domains as trusted?

We are using SAP Digital Interconnect as ESP.

Thanks.

Andrea

[BACKESSI]

Hi Andrea, Does a mail to SAP Digital Interconnect helped? Then please mark this question as answered, using the Best answer button. Otherwhise please tell us their response.

Thanks and kind regards, Silvia

[former_member549511]

Dear Silvia,

unfortunately I had no answers from the SAP Digital Interconnect team.

Kunal suggested me to open an incident, but the question is not answered yet.

Regards.

Andrea

[BACKESSI]

Hi Andrea, Could you please provide the ticket number. Thanks and kind regards, Silvia

[former_member549511]

Hi Silvia,

the ticket is 552897 / 2019 Email hard bounce - Nonexistent destination domain.

Regards.

Andrea

[former_member615823]

Hello Andrea,

We have updated the incident

552897 / 2019 Email hard bounce - Nonexistent destination domain

Please update us on the incident.

Could you please provide us examples of the domains which are being rejected which would help us in our investigation?

[KunalBansal]

Dear Andrea,

Could you write this query to to SAP Digital Interconnectmailto:sapdigitalinterconnect@sap.com

Best Regards,

Kunal