on 02-20-2020 1:17 PM
While adding the items in tickets, we would like to get the list of products filtered based on the skill assigned to the ticket.
So that will create a query which filters list of products by Skill so I can only see products that should be added to that ticket with that Skill.
Inside this I want to add the skill field.
Thanks,
Monalisha
Dear Monalisha,
I have looked into your inquiry and this would be a new requirement.
I would advise you to post this as an improvement ideas on our Customer Influence site:
https://influence.sap.com/SAPCloudforCustomer
Regards,
Paula
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Hello Monalisha,
There is no option for to filter base on skill using the product value help as shown in your screenshot.
1.When an item is added in a ticket, skills from the ticket header are determined for the item as well. Skills maintained for a product are also determined at the ticket item level.
2.The Skills tab at the ticket item level displays the list of skills for that item. You can modify a skill by selecting or deselecting the Mandatory checkbox. You can also delete a skill.
***Please See :=>
For more details please help center document "Determine Skills in Tickets".
Hope this answered your query .
Thanks and Regards,
Ankush Pashine.
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