401- UNAUTHORIZED - Simulation error in commerce cloud

[sharanabasappa01]

Hi,

We are getting the below error while simulating the order:

{"instant":{"epochSecond":1699953622,"nanoOfSecond":247227520},"thread":"hybrisHTTP21","level":"INFO","loggerName":"com.siemensgamesa.shop.sgrecore.service.simulation.LoggingRequestInterceptor","message":"Response status: 401 UNAUTHORIZED","endOfBatch":false,"loggerFqcn":"org.apache.logging.slf4j.Log4jLogger","contextMap":{"RemoteAddr":"[13.81.80.128] ","Tenant":""},"threadId":129,"threadPriority":5,"origin":"PLATFORM"}

It is an intermittent issue not occurring regularly, we are using the basic creds and while simulation those are passing as expected but still, we are facing this issue/error.

If someone has experience with similar issues kindly help us with this.

[Harish_Vatsa]

Dear sharanabasappa01,

If credentials used are correct, kindly make sure there is no network disruptions, and if tokens are being used, then please check they are not expired and have proper validity.

Thanks,

[VinayKumarS]

did you print the credentials when you got the 401?

[sharanabasappa01]

yes, we printed for both failure and success case, credentials are same.

[VinayKumarS]

Did you checked the credentials? is it adding any space or extra param due to any wierd condition or something. may be you can write some script and schedule it to access the url. then you will come to know.

[sharanabasappa01]

The credentials are passing correctly. For the same credentials we get successful simulations, the 401 error is intermittent.