Step Into the Future with the SAP Sales Cloud and SAP Service Cloud Modernization Webcast Series

[sophie_crepin]

Step into the future with our SAP Sales Cloud and SAP Service Cloud Modernization Webcast Series, offering an exciting journey towards the cutting-edge Version 2. 

We are delighted to present this webcast series, guiding you through the transformative evolution of SAP Sales Cloud and SAP Service Cloud. This initiative provides a unique opportunity to understand the technology shift and discover how SAP, alongside its partner community, can support you on this transformation journey. 

Each session comes packed with invaluable information, practical guidance, and when applicable, demos from seasoned SAP Sales Cloud and SAP Service Cloud Experts. 

  Why attend this series: 

• SAP Expert Guidance: Our sessions will be hosted by different experts from SAP, offering you the unique opportunity to learn shaping the future of your SAP Sales and Service Cloud solution. 
• Strategizing and Planning: Explore and learn how to formulate successful transition and modernization strategies. We will guide you through the critical considerations to ensure a seamless journey. 
• Tools and Services: Understand SAP's product tools for transition and the available services, discussing readiness aspects and exploring phased approaches. 
• Deep Tech Dive: In this series, we ensure everyone is on the same page, ensuring greater flexibility and scalability while developing and extending in a side-by-side approach with SAP Business Technology Platform (BTP). Unlock the full potential of SAP BTP, leading to enhanced experiences for your business. 
• Flexible Learning: Tailored to your preferences, attend live sessions, or opt for on-demand learning, adding flexibility to your schedule. 

We have designed this series to provide a comprehensive overview, from the basics of initiating your modernization journey to successfully implementing the transition. This is just the beginning, and we will gauge customer feedback to shape upcoming series, ensuring relevance and value. 

 Don’t miss the opportunity to prepare your operations, strategies, and mindset for the future! 

 Book your spot for the SAP Sales and Service Cloud Modernization Webcast Series and take the first step towards empowering your transition journey today! 

 To attend the series and ask questions from the Q&A panel, click the session links to register (or for the replays)! 
 

Webcast 1: SAP Sales and Service Cloud Modernization: Introduction to the Webcast Series

• Date:  5th of March @ 4pm CET 
• Target Audience: All SAP Sales and Service Cloud customers 
• Speakers: Sophie Crepin (Global Adoption Office for ‘Sales and Service Cloud’) and John Heald (Global Vice President Customer Experience) 

 Webcast 2: How to Prepare for a Transition to SAP Sales and Service Cloud Version 2 

• Date: 14th of March @ 4pm CET 
• Target Audience: All SAP Sales and Service Cloud customers 
• Speakers: Sahar Mir Abedini Pohl (Director SAP CX Services MEE) and Johannes Engelke (Sales and Service Cloud Product Management)   

Webcast 3: Introduction to Side-By-Side Customization for SAP Sales and Service Cloud (with SAP BTP) 

• Date: 26th of March @ 4pm CET 
•  Target Audience: All SAP Sales and Service Cloud customers 
• Speaker: Johannes Engelke (Sales and Service Cloud Product Management)   

Webcast 4: Side-by-side customization in SAP Sales and Service Cloud (V1) with SAP BTP 

• Date: 18th of April @ 4pm CET 
• Target Audience: All ‘SAP Cloud for Customer’ customers 
• Speakers: Johannes Engelke (Sales and Service Cloud Product Management)  

Webcast 5: How to manage Change Project in SAP Sales and Service Cloud Version2 

• Date: 7th of May @ 4pm CET 
• Target Audience: All SAP Sales and Service Cloud customers 
• Speaker: Adithya Uday (Sales and Service Cloud Product Management)   

Webcast 6: Guidance on Analytics in SAP Sales and Service Cloud Version 2 

• Date: 21st of May @ 4pm CET 
• Target Audience: All SAP Sales and Service Cloud customers 
• Speakers: Sandeep Kumar Arya (Sales and Service Cloud Product Management) and Vinita Sina (SAP CX Value Adviser)

*Registration links coming soon* 

Webcast 7: How to orchestrate a Version 1 to Version 2 phased transition 

• Date: 4th of June @ 4pm CET 
• Target Audience: All ‘SAP Cloud for Customer’ customers 
• Speaker: Srirekha Yengoti Banoor (Sales and Service Cloud Product Management)  

Webcast 8: How to deal with the PDI’s in the transition to SAP Sales and Service Version 2

• Date: 18th of June @ 4pm CET 
• Target Audience: All ‘SAP Cloud for Customer’ customers 
• Speakers: Stefan Kiefer, Srirekha Yengoti Banoor and Adithya Uday (Sales and Service Cloud Product Management) 

[Kinsbrunner]

Hi @sophie_crepin,

It would be extremely enriching for the SAP consultants to be allowed to access these events without the need to pay a subscription. Consultants would become more prepared to support customers who pay for SAP products 😉

Is there any way we could attend without the need of paying a subscription?

Thanks and regards.

Alejandro.

[Saurabh_Kabra]

Hi @Kinsbrunner ,

I see that this time SAP has released this series as Webinar format against the old Learning Hub subscription-based videos. Hence I think anyone with a valid S user can register without any need for an additional subscription, isnt it? Or am I getting something wrong...

best

Saurabh

[MattDuncan]

@Kinsbrunner  - this is an 'public' event and open to Customers, Partners and SAP Employees - no need for subscription.

[GopalakrishnanS]

Hi @sophie_crepin :
Thanks for sharing this information. I'm looking forward to the sessions.

Regards,

Gopalakrishnan S

[DhruvinM]

Lets see! Plenty of doubts I hope they are answered!

With V2 : How to map our existing PDI Events and Actions logic? With Kyma? 

How to work with Customer specific processes, which might include new Workcenters, Custom BOs and Integration with standard BOs.

How to work with simple ECs, Custom OVS and other UI elements? 

So lets see! 🙂 MS Dynamics, SalesForce, Exisitng V1 they all provide these feature i am hopefull for V2 🙂

[sophie_crepin]

@DhruvinM This is the first series and we'll start with explaining the basics of this new technology shift (how to work in a side-by-side approach).  I hope we can cover your questions. You'll have the possibility to use the Q&A section if not directly addressed. Also, the feedback of our partners/customers is very valuable and we might use it for upcoming webcasts.