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Missing Email for output

Former Member

‎11-20-2007 7:35 AM

0 Kudos

Hi,

I have an issue. I have an output which sends emails to customer after invoice got created. This output is missing out sending mails randomly to some customers.

Have you anybody faced this kind of problem. Please help.

Regards

Anbu

2 REPLIES 2

Former Member

‎11-20-2007 7:43 AM

0 Kudos

HI!

You can check, are the email leave your system, in transaction SCOT.

If it is not leaving the system, then it is a program error during the output print.

If it is leaving the system, the problem could be some of these (or something else), but NOT SAP problem:

- a spam filter is throwing away your emails

- wrong email address is given to the relevant customers

- some email settings on the server is not proper... Maybe if the receiver country is different than the sender, could cause problems also...

Regards

Tamá

Former Member
In response to Former Member

‎11-20-2007 7:55 AM

0 Kudos

Hi Tamas,

Thanks for your quick reply. Actually, my issue is

1. Output is getting processed suppose if we create 500 invoices it is creating output for 500 we can see in NAST Table.

2. If we see SOST table where we get information for how many customer mails has been sent, it is only 300.

Will you please help me. How it is happening like this? Checked with basis they could'nt helped me.

Regards

Anbu