cancel
Showing results for 
Search instead for 
Did you mean: 

Workflow restart error regarding approval list

sujana_koduri
Participant
0 Kudos

In an approval task the deadline was reached and an email was sent to the supervisor . But the supervisor SAP ID was expired and therefore the step went into error . Later the approvals were completed in the parralel approval step but the workflow did not re start . It just hanged and kept on giving the eror message ' SET_STATUS_INTERNAL' : STATUS CHANGE FROM COMPLETED TO READY IS NOT ALLOWED and WORKITEM STARTED MANUALLY AFTER ERROR : UNABLE TO START SUBFLOW . So wanted to know what status is the workflow trying to change from COMPLETED to READY . Is this normal standard behaviour ?

Accepted Solutions (1)

Accepted Solutions (1)

arindam_m
Active Contributor
0 Kudos

Hi,

Its the status of the workflow.

Cheers,

Arindam

sujana_koduri
Participant
0 Kudos

But if the workflow was not completed why did the status move to COMPLETED in the first place ?

arindam_m
Active Contributor
0 Kudos

Hi,

Check how it handles the manual Override for approvals as you can see its a unique situation where the Approver has been deactivated and may be the WF is unable to read the manual approvals done and set its own status accordingly.

Cheers,

Arindam

former_member185167
Active Contributor
0 Kudos

Hello,

"Later the approvals were completed in the parralel approval step"

That could be what completed the workflow.

regards

Rick Bakker / hanabi technology

Answers (2)

Answers (2)

sujana_koduri
Participant
0 Kudos

we send approvals according to sequence numbers . In this case at sequence 90 there were two approvers. One of the approvers the SAP ID was expired . So when the other approver completed the work item at sequence 90 , the approver at sequence 95 was triggered . But then the administrator changed the wrong approver at sequence 90 and added the correct person . When the correct approver approved the work item at sequence 90 , the work item at sequence 95 got deleted !! So my question is how did the work item get deleted at sequence 95 when the work item was completed at sequence 90 when the correct approver was assigned .

I042439
Employee
Employee
0 Kudos

It would be really good to see the workflow technical log in this case 🙂

venkata_reddy6
Participant
0 Kudos

Thanks for responding. Meaning your issue is not resolved yet, is it?

venkata_reddy6
Participant
0 Kudos

Hi Ranjit,

I am also facing the same problem. May I know how did you resolve this issue?

Many thanks in advance!

Regards,

Venkata.