Add-on not showing in Add-On Manager

[JeffWill]

I have a client who has installed Outlook Integration succesfully on a client computer but cannot see the add-on in the Add-On Manager when signed on as a certain user.     She can see it when logged on with her sign-on but when another user signs on it is not there.  The Company Preference and both users are set to Manual.

We've done the uninstall per SAP recommendations both normally and followed the process for removing it after a failure but we still have this issue.

Any ideas?

Thanks, Jeff

[vinayak_chavan]

go to the add on administration t>>>use preference>>>select user and set it automatic.

hope this one helps you.

[JeffWill]

We've tried automatic, mandatory and manual and still can't see the add-on when signed on as a certain user.

[Former Member]

get me teamviewer please

[Former Member]

Hi Jeff,

Are they trying to sign-on in the same machine,in which the addon is installed

[JeffWill]

Yes, both are on the same machine.  One user can see the add-on to start it and the other cannot.

[Former Member]

Hi Jeff,

apologize for late reply.

Have you assigned the Addon license for the particular user?

If you do,can i take teamviewer of your system?

[JeffWill]

Yes, they have a license assigned to the user for Add-ons.