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May 08, 2013 at 09:20 PM

Add-on not showing in Add-On Manager

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I have a client who has installed Outlook Integration succesfully on a client computer but cannot see the add-on in the Add-On Manager when signed on as a certain user. She can see it when logged on with her sign-on but when another user signs on it is not there. The Company Preference and both users are set to Manual.

We've done the uninstall per SAP recommendations both normally and followed the process for removing it after a failure but we still have this issue.

Any ideas?

Thanks, Jeff