cancel
Showing results for 
Search instead for 
Did you mean: 

IVR Define a Limit for no input

Former Member
0 Kudos

Hello, I need your help.

In SAP BCM system I define a IVR but I have a problem: when the client calls and listen the voices if he doesn't insert any option, the IVR repeats 3 times and after that exit.

where can I change this value 3? and also the result?

Thanks

Dora

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello.

For repeats you should see "Repeats" in Menu configuration (on the right side):

http://help.sap.com/saphelp_bcm70/helpdata/en/72/068bf8735540ddacfea01c607fdc91/content.htm

For result you need to add child elements under menu, so you can add for example goto there:

http://help.sap.com/saphelp_bcm70/helpdata/en/56/9a437f1aa64097adf8d197c9d18b97/content.htm

Answers (0)