on 05-08-2013 12:06 PM
Hello, I need your help.
In SAP BCM system I define a IVR but I have a problem: when the client calls and listen the voices if he doesn't insert any option, the IVR repeats 3 times and after that exit.
where can I change this value 3? and also the result?
Thanks
Dora
Hello.
For repeats you should see "Repeats" in Menu configuration (on the right side):
http://help.sap.com/saphelp_bcm70/helpdata/en/72/068bf8735540ddacfea01c607fdc91/content.htm
For result you need to add child elements under menu, so you can add for example goto there:
http://help.sap.com/saphelp_bcm70/helpdata/en/56/9a437f1aa64097adf8d197c9d18b97/content.htm
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