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Former Member
May 06, 2013 at 01:13 PM

WebUI - Autocomplete in Service Order is copying the template lines incorrectly

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Hello All,

So I edit the existing Categorization schema assigned to a service order by adding new category IDs as a combination of the code, code group and catalog defined in SPRO. Then I assign a service order template to this category ID (CA_XX).

When I use autocomplete in WebUI, the lines from the template are copied in different order ?

This suggests that there are some inconsistencies in the underlying CRMC_ERMS_* tables. I'm not really sure how I would fix this?

Does the Category ID (CA_XX) has to be unique? Any suggestions are much appreciated.

Thanks,

Prash