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Customizing the Reporting Agent Work Done on SAP CCtr Reporting

Jan 09, 2017 at 06:29 PM

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Former Member

Hi Expert,

My customer wants to knows how many times the agent had used the presence profile?

Exemple: I need to put one more column on the report agent work done that will inform the supervisor how many times the agent went to take a coffee. so the supervisor will know how many times the agent selected the presence profile Coffee, Break or Pause 3x, 4x or 1x on a day..

Is there possible to achieve this on the SAP CCtr report Work Done?

Best regards

Rodrigo

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