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BI Extractor for CRM Resource planning

Hi,

I need to pull below information into BI from SAP CRM .This information is required to build a new BI Report .

We are already loading Service tickets and related Booking tickets into BI from CRM. I could not able to find any standard BI extractor to meet this requirement . Can you please advice me .

I need to built the report by Service area to see how many appointments booked/available/remaining for current and future dates.

We are on SAP CRM 6.0

Split of availability/booking data for both the current and future days at that time

Day

Week

Arrangement

Arrangement ID

Relationship ie has employee responsible

Queue Attributes

Skills – include qualification group and ranking

Availability times start finish e.g. IN, OUT, MEETING, LUNCH etc

Availability duration for IN, OUT, MEETING, LUNCH etc

Queue Attributes

Days in advance e.g. Current day,1,2,3 etc

Booking description

Booking substatus

Booking start

Booking finish

Booking duration

Any advice appreciated.

Thanks

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2 Answers

  • Posted on May 21, 2013 at 03:21 PM

    Hi Manoj,

    What tables are you trying to extract the data from?

    Colin

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  • Posted on May 22, 2013 at 01:30 PM

    Hi Manoj,

    Its not easy for one to provide data source name based on the info provided by you.

    There should be atleast some clue ..like source tables which you are refering or any transaction you are refering ...

    Check with Business or Functional team for the source tables....

    Atleast can you tell us which sub module you are using in CRM.

    Check the CRM help link provided below...

    http://help.sap.com/saphelp_nw04/helpdata/en/04/47a46e4e81ab4281bfb3bbd14825ca/frameset.htm

    Hope this link will guide you for what you are looking for.

    Regards

    KP

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