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author's profile photo Former Member
Former Member

Standard workflow template WS12300111 is not working for 1-2-1.

Hi Experts,

I copied workflow template WS12300111 and I did the testing bye assigning the one portal user in Manager level. The leave request is coming to manager inbox and he is able to approve the leave. But after approving the leave in manager (portal) the workflow is not completed and it is showing approved in employee inbox.

PORTAL:

Employee (leave applied) -->manager inbox (approved) --employee inbox in leave overview it shows approved.

R/3:

in SWIA tcode --> workflow log --> not completed.

see the below graphical view.

Thanks in advance.

Chava Sunil

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5 Answers

  • author's profile photo Former Member
    Former Member
    Posted on May 02, 2013 at 07:10 AM

    Hi Sunil,

    Synchronize your buffer using SWU_OBUF tcode and check all the activities in the workflow whether it is having general agent assignment.

    Regards,

    Ramya

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    • Former Member Former Member

      hi sunil pleasse check detailed log i mean check who are possible agents and agents for this step.

      and check whether the step is dialog step or not. if it is dialog step then check who are possible agents for this step.

      and check in SBWP of each user (agents) whether they have received the work item or not??

      u will come to know agent details by clicking agent icon.

      as per the workflow log i can say that it is waiting for someone's approval but agent assignment is not done for the task. just check this with also.

      i think task is dialog step but agent is not assigned.

  • author's profile photo Former Member
    Former Member
    Posted on May 02, 2013 at 06:09 AM

    Hi Experts,

    I am new to workflow, if you have any doubts in question please feel free to ask me.

    Thanks,

    Chava Sunil

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  • Posted on May 02, 2013 at 06:11 AM

    Hello Sunil !

    According to the workflow log graph, manager should not have received the work item.

    On the contrary, you've stated that employee leave is approved by the manager. Have the task where the workflowflow execution stuck is set as general task ? If not, set it as general task.

    Regards,

    S.Suresh.

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  • Posted on May 02, 2013 at 06:50 AM

    If you have a look in the log the approval process task does not have any approver. Please go into the task and check how are you assigning the approver. Seconldy please make sure agent assignment tab is also green


    agent.jpg (46.1 kB)
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  • author's profile photo Former Member
    Former Member
    Posted on May 31, 2013 at 06:17 AM

    Hi Friends,

    Thanks for your valuable effort on this post.Issue is solved..

    I am closing this thread.

    Solution. :- Problem with standard workflow. One of my colleague unknowingly he was changed the standard task, and BADI (PT_GEN_REQ).

    Thanks,

    Sunil

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