Crystal Reports 8

[Former Member]

Have a computer (windows XP) that has Crystal Reports 8 installed that has been working fine.

A new user logged on and when she starts Crystal receives an error message that it can't find the keycode.dll file. Once I clear that error receive a message that the evaluation period has expired.

We have a good valid Crystal license. The keycode.dll does exist in program files\seagate software\shared.

Trying to figure out what I need to do in order for the new user to use Crystal.

Mike Meyers

Tulane Medical Center

[former_member183750]

It may be that when the install was done, it was done for a specific user only. E.g.; you. Try to reinstall and choose to install for everyone.

- Ludek

Senior Support Engineer AGS Primary Support, Global Support Center Canada

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[former_member190781]

Hi Mike,

try to register keycode.dll file with the other user logged in. Please rfer KBA 1213424

Regards,

Sohel