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Gamification is now live on SCN!

Hi everyone,


I'm part of the SCN team and I've been working on gamifying SCN for the last 12 months. It's been an exciting project, at times challenging, but always worth the hard work! I look forward to hearing from you now that we're live. Do you like it?

Best,

Laure

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17 Answers

  • Posted on Apr 28, 2013 at 07:19 AM

    The initial set of missions seem to be designed to encourage people to get started, which is of course the whole point. It will be interesting to see what missions come along to keep people going. I'm sure you've got plans for that 😊

    I was expecting the missions and badges to be a little more prominent. I don't think I would have noticed them at all, for a while at least, if you hadn't mentioned it! On the other hand, it is good that they aren't too "in your face" so that people who want to just ignore them and get on with using SCN as they always have can do so easily. Maybe you've got it about right?

    Steve.

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    • Hi Laure,

      The implementation of mission progression, as is, has one small draw back. For example, I only bookmark content when I feel it actually has continued value (for me). The second mission apparently requires this though. So apparently none of my accomplishments get rewarded, unless I perform a task (that in reality I have performed several times already), just for the sake of having to prove that I know how to. That does not sound fun, that sounds a little pedantic.

      Might I suggest a tweak, perhaps not have all missions be progressive, but only ones that are logically progressively related, like for example the "Sharing Knowledge" series.

      Alternatively, (never mind me)

      Would it possible to mark missions as (partially) completed based on user history ?

      On a complimentary note: Gamification, I like it ! Well done !

      Regards,

      Johan

  • Posted on May 20, 2013 at 08:36 AM

    For those of us, who are not afraid to have a little laugh at our own expense: Dilbert on gamification.

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  • Posted on Apr 29, 2013 at 09:30 AM

    One more idea:

    if I hover over people's badges, would it be possible to make them clickable to get to the missions for them?

    Frank.

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    • Former Member

      I will note the idea down and see if we can make the hover card more interactive:)

      Just fyi, right now what we can do to check someone's missions earned is to click on the user name, which leads to the user's profile, and then go to reputation tab, and click missions on the left.

  • Posted on Apr 30, 2013 at 07:28 AM

    Hi Laure,

    I gave some feedback concerning wording on one of the badges in the chat, and Moshe Naveh asked me to post it here (I guess anyway).

    So, when having given a "Correct Answer", you now get the badge "I Was Right". "I Was Right", just sounds too much like "I Told You So", and/or quietly implies "And You Were Wrong". And as I said in the chat, nobody likes a smart-ass.

    I would like to suggest a small change in wording of that badge. Just brainstorming:

    - I Got One Right

    - I Was Really Helpful

    - Life Saver

    Regards,

    Johan

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    • HI Akshat,

      Thanks for the feedback! I tend to agree with you. For us, when we thought about the name "I was right!" it was more like an exclamation: "Hey, I was right! Someone just said I was right!" Because after all it only happens if someone says you were right.

      I saw in the poll that no one could find a better name so I guess we'll stick to it. I think it is fine.

      Laure

  • Posted on May 18, 2013 at 10:49 PM

    Hello, Laure! Nice to meet you!

    At the 'Coffee Corner' http://scn.sap.com/thread/3350684, on May 17, 2013 4:57 PM (in response to Graham Slater), you posted:

    Laure Cetin wrote:

    I think it is sad to see people write comments and blogs with no real valuable content, just to get badges or points. It has always been difficult to manage this.

    You've just said exactly what I've been thinking about since yesterday, when I began to accumulate these points.

    I really welcome SCN Gamification, since its points, badges and level icons remind me about the colored belt system adopted in most martial arts (belts used to be only black or white, and the colored ones were introduced to encourage continued training and to give some early rewards during a lifelong journey). Just like the colored belt system, SCN Gamification created a whole new level of encouragement for the community to participate and contribute.

    Unfortunately, this encouragement have some drawbacks. Some people instantly become more concerned about their points than about contributing to the SCN. In the last few hours, while exploring some pages of the SCN, I have stumbled upon a couple of blog posts that were, in my opinion, meaningless to the SCN. After reading them and realizing that they were posted only for the points, I felt like I've just wasted my time.

    With such a vast ocean of interesting contents to be read in the SCN (“If you look at what comes from SAP, it’s really like trying to drink from a fire hose.” -- Thorsten Franz, Software Architect, AOK Systems. http://scn.sap.com/docs/DOC-23155), wasting time around here seems to be just wrong.

    In my opinion, new users should only gain points after some meaningful contributions. For example, instead of giving points right away for a first blog post, the system would give the user points only if the blog post reaches a certain number of likes (five, for example) or if the user has at least five blog posts and the total of likes they received is bigger than, for example, 20. Then, and only then, the user would receive a blogger badge (that could, in turn, also be based on the number of likes). This rule would help reduce some of the "noise" in the SCN and, as a positive side effect, it would also reduce the amount of first blog posts that have been subject to moderation since Gamification went live.

    Thanks for your attention and congratulations for the new Gamification system!

    Best regards,

    Flávio.

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    • Hello Laure and Flávio,

      Good Conversation !

      As Flávio said, there will be certainly a tendency to 'Noise' in this Gamification section, similar to the fact that there is scoring tendedency noise in the 'Discussions' with redundant answers. However these are co-lateral issues which might not be very easy to be controlled.

      In Gamification area, the 'pre-requisites' feature might be certainly contributing in reducing the 'Noise'. This is a good instrument to control further the posts with less meaning.

      At the end, Gamification is certainly a good motivating and encouraging section for the members. Congratulations Laure.

      Congratulations to the entire team for an overall excellent rennovated version of SAP knowledge sharing product called SCN.

      Jogeswara Rao K

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    Former Member
    Posted on Apr 28, 2013 at 07:01 AM

    Looks really good! Congratulations to you and the SCN team!

    Earned my first points by changing my avatar/profile pic. Hope you like it 😊

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  • Posted on Apr 28, 2013 at 07:16 AM

    I logged in after a long time and was surpised to see this change. Looks interesting. Well done

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  • Posted on Apr 28, 2013 at 04:57 PM

    Just testing if posting this earns me a 'First Steps' badge 😉

    Nah, just kidding. Although it will take some time to explore the gamified SCN and provide more useful feedback, my first reaction is that it is a welcome and refreshing change. Those badges and missions look interesting! However, if I am correct, it seems the badges don't get automatically assigned based on a member's history. For example, if someone had already written a blog before SCN's gamification, they don't get the 'I Blogged' badge automatically but perhaps would get it on their first new blog post.

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    • Hi Kumar,


      Yes you're right we all start from scratch, except for a couple of badges for speakers at event etc. I think it's more fun that we, we get to discover the missions now real time as we complete them.

      And of course, it would have been a bigger migration effort to count previous achievements towards mission completion. Don't think we could have made it.


      Best,

      Laure

  • Posted on Apr 28, 2013 at 09:40 PM

    Hi Laure,

    Firstly I'd like to congratulate you and your team on bring this project live - well done to you all 😊 My initial thoughts are very positive, I think you have pretty much "hit the nail on the head" and got it right in your first go! I am sure there will be little things people would like to change but for a first attempt I'd have to say you have done a marvellous job.

    Here is my one little suggestion 😈: I was wondering if there is a way for the system to alert people of the fact that they have just earned a badge? I just tested out by updating my avatar and while I could see in the background that I earned the new badge I didn't actually see it immediately after performing the task. Some sort of real-time feedback would be cool.

    Thanks,

    Simon

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    • Hi Steve and Simon,

      Yes it would me much better to have 1/ pop up notifications for each badge earned and each new level reached and 2/ email notifications for big achievements such as leveling up. These are call "toast notifications" for 1/ and "email notifications" for 2/

      Unfortunately Bunchball's platform for Jive doesn't offer these functionalities for now, but it's on our list for future enhancements - check out the list of known issues.

      Thanks!

      Laure

  • Posted on Apr 29, 2013 at 06:15 AM

    Hi Laure,

    Congratulations on the project go-live. Always a big moment, when you've been working for so long on something.

    Things really look neat, and it'll be interesting to see how engagement develops in the coming months (after the initial excitement is over).

    Cheers, Fred

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