on 04-25-2013 11:24 AM
Hello All,
We have configured CEN alerts. All of the sudden, the alerts are not being transferred to the CEN and niether tehy are getting generated. I can see the status of the MTE and it shows the current status but does not generate the Alerts.
The job SAP_CCMS_MONI_BATCH_DP is running on the satellite system. Also we are getting the following logs in CCMS Selfmonitoring
Could not set alert status for auto-reaction method (RC = 103), MTE: SID | SAP_CCMS_hostname_SID_00 | 00 |
And if i try to execute the Method manually in Dialog more it hangs with the following details:
[Central Autoreaction] CEN_CHECKED Running.
Please advise. I have troubleshooted this issue & found below thread but solution provided here is not working for me -
http://scn.sap.com/thread/1768145
P.S The alerts from rest of the systems are working well except just two system.
Regards,
Ankit
Hello Ankit,
To get the central autoreaction working, the connection test to the sapccm4x agent have to work, and the agent must be reported as 100% available in the selfmonitoring in
RZ20 > SAP CCMS Technical Expert Monitors
> Selfmonitoring CCMS Agents
Central auto-reaction methods can be created by using the transaction
function "RZ21>Technical Infrastructure>Configure Central System>Assign Central Auto-reactions"
Central auto-reaction method can only be used for monitoring nodes which are managed by a SAPCCM4X or SAPCCMSR agent. The central auto-reaction methods cannot be used for monitor nodes which are located on the central monitor system.
Please have a look at in SAP notes and online dokumentation:
1636899 - Setting up CCMS Auto-Reactions, and Analysing Issues
176492 - Automatic email when an alert occurs (RZ20)
617547 - RZ20: Sending alerts as mail and SMS
429265 - CCMS monitor architecture: Central auto-reaction
939616 - CCMS auto-reactions: Help with troubleshooting
1664925 - Central auto-reaction method does not work
http://help.sap.com/saphelp_nw70/helpdata/en/ac/825f18c02e454dac8da51f4eb22265/frameset.htm
BR
Tamas
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Hi,
Please check output of RTCCTOOL in both Solman and Satellite system. If output is in error than update Addon SP level first.
Best Regards
Devendra
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Hello Vivek & Devendra,
Thanks for your reply. But still no luck.
> RTCCTOOL is green in both the systems in satellite & solman.
> As per the above Note, we are facing FATAL_ERROR due to -
- The runtime of the auto-reaction method is too long.
But i am not able to get the reason for this. Please help me.
Ankit
Dear All,
Please help me for this. Still no luck.
Ankit
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Hi,
You may go throgh this note : Note 939616 - CCMS auto-reactions:
Help with troubleshooting
Regards,
Vivek
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