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CEN alerts autoreaction generation

Former Member
0 Kudos

Hello All,

We have configured CEN alerts. All of the sudden, the alerts are not being transferred to the CEN and niether tehy are getting generated. I can see the status of the MTE and it shows the current status but does not generate the Alerts.

The job SAP_CCMS_MONI_BATCH_DP is running on the satellite system. Also we are getting the following logs in CCMS Selfmonitoring

Could not set alert status for auto-reaction method (RC = 103), MTE: SID SAP_CCMS_hostname_SID_00           00

And if i try to execute the Method manually in Dialog more it hangs with the following details:

[Central Autoreaction]  CEN_CHECKED  Running.

Please advise. I have troubleshooted this issue & found below thread but solution provided here is not working for me -

http://scn.sap.com/thread/1768145

P.S The alerts from rest of the systems are working well except just two system.

Regards,

Ankit

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello Ankit,

To get the central autoreaction working, the connection test to the sapccm4x agent have to work, and the agent must be reported as 100% available in the selfmonitoring in

RZ20   > SAP CCMS Technical Expert Monitors
            > Selfmonitoring CCMS Agents


Central auto-reaction methods can be created by using the transaction
function "RZ21>Technical Infrastructure>Configure Central System>Assign Central Auto-reactions"

Central auto-reaction method can only be used for monitoring nodes which are managed by a SAPCCM4X or SAPCCMSR agent. The central auto-reaction methods cannot be used for monitor nodes which are located on the central monitor system.

Please have a look at in SAP notes and online dokumentation:

1636899 - Setting up CCMS Auto-Reactions, and Analysing Issues

176492 - Automatic email when an alert occurs (RZ20)

617547 -  RZ20: Sending alerts as mail and SMS

429265 - CCMS monitor architecture: Central auto-reaction

939616 - CCMS auto-reactions: Help with troubleshooting

1664925 - Central auto-reaction method does not work

Setting Up Central Auto-Reaction Methods

http://help.sap.com/saphelp_nw70/helpdata/en/ac/825f18c02e454dac8da51f4eb22265/frameset.htm

BR

Tamas

Answers (2)

Answers (2)

devendrassoni
Explorer
0 Kudos

Hi,

Please check output of RTCCTOOL in both Solman and Satellite system. If output is in error than update Addon SP level first.

Best Regards

Devendra

Former Member
0 Kudos

Hello Vivek & Devendra,

Thanks for your reply. But still no luck.

> RTCCTOOL is green in both the systems in satellite & solman.

> As per the above Note, we are facing FATAL_ERROR due to -

- The runtime of the auto-reaction method is too long.

But i am not able to get the reason for this. Please help me.

Ankit

Former Member
0 Kudos

Dear All,

Please help me for this. Still no luck.

Ankit

Vivek_Hegde
Active Contributor
0 Kudos

Hi,

You may go throgh this note : Note 939616 - CCMS auto-reactions:
Help with troubleshooting

Regards,

Vivek