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Couldn't find article 1401567 - DSM popup window pointing empty.gif does not close on IE7 and above

Jan 09, 2017 at 09:19 PM

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Hi,

I am a Citrix admin and in my environment, I have this issue of this empty.gif popup window not getting closed after the user logs off from SAP portal. Below is the exact concern for the SAP user :

"Today, on NWFR business (with SAP TM Ocean), we have several users connected each days via CITRIX access (around 10 end users on Bolloré Logistics side), and each time they want to close a windows opened via the Portal Globe, each time a new small windows popup remains open.

To follow and run the scenarios with SAP TM, each user can opened / closed several windows (Ocean Booking Display, Freight Order Display, WorkList, Mass appointments on Freight Order….), then, they can have 10 windows opened.

And as you can imagine, each time they want to close a window (to close a FO display and click on the following), this small window popup appears and remains opened. Then, they can have also 10 small window popup on the screen.

Just to be transparent with you, NWFR Business increased volume each year and they have now 70 FO loaded each day…. Then, they need to open / close several documents each day.

Then, of course, the users can continue to work but you can imagine the 2 following points:

1 / it’s not comfortable, several windows are opened when they worked

2 / as they opened several windows on the same session, the same user opened several screen and regularly, the sessions are blocked and I need to use the transactions SM12 (no authorization to end users) to unblock the different queues (on CBV box due to these users used the SAP TM Ocean solution)."

Kindly provide a solution to this asap. I am unable to find the article with ID 1401567 when I searched the many SAP articles.

Thanks and Regards

Dinesh

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1 Answer

Jinnyre Malazarte
Jan 10, 2017 at 10:27 AM
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Hi Dinesh,

I believe you are talking about SAP Note: 1401567 - DSM popup window pointing empty.gif does not close on IE7 and above.

Please check the note above as it provides the fix for your issue.

Best Regards,
Jinnyre Malazarte

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