Not able to change status in Request for Change in CHARM 7.1. Why

[mangesh_sonawane]

Dear CHARM Experts,

While in the screen for approval in Request for change, the Business user is able to approve the Change request but the main status is not changing to 'Approved' but remains as 'To be approved'.

Please see the screen shots for reference.

Now even when I try and change the status through transaction optimizer, no change object ID is getting created for urgent correction.

Please help, nearing end of days for Project.

Regards,

Shankar GK

[Former Member]

Mangesh

Were you able to resolve the problem.

When I am trying to create a Normal CD for a RFC and project (project is in Development without release) phase it is getting created,

But when creating an Urgent CD for the RFC, system  keeps spinning and does not create to at the end.

Please suggest on how you were able to resolve the error

Thanks

Naresh

[Former Member]

hi,

There can be the couple of reason

1. Check whether do you have proper auth to adjust the status, check the auth of the change manager.

2. Other case, with the workflow if you use extended scope, you need to open the closed approval procedure again to set approve. Please check

2.  what is the cycle phase?  getting any error regards to Phase.

4. Sometimes, it can be reason of your Maintenance cycle Phase not sync with the change document phase. Check the Question number 9 , set the correct phase value using the report /TMWFLOW/PHCNTRL_DB_UTILITY.

Please check.

Regards,

Jansi

[mangesh_sonawane]

Hi Jansi,

Can you give me list of authorization required in various level:

For eg: 1. Developer and requester = which role?

           2. Change manager =  which role??

There are no errors at all, the process is smooth, only status is not changing.

Regards,

Shankar GK

[Former Member]

Hi,

you can get the auth list in security guide,

https://websmp106.sap-ag.de/~form/sapnet?_OBJECT=011000358700000658022012E&_SCENARIO=011000358700...

Have you checked the latest solution available here http://scn.sap.com/thread/3345878

since you are trying prototype, follow the demo under service.sap.com/rkt-solman

Thats the good start.

Regards,

Jansi

[Former Member]

Jansi:

Thanks for your answer. 

Do you happen to know if there is a program not to change the project's phase but the Correction (e.g. ZMMJ), or the RfC (e.g. ZMCR) phase?

We are adding new phases to our requests, and would like to to save some time by using something already available in SAP.  Have not been able to find it, yet.

Thanks,

Juan

[Vivek_Hegde]

Hi,

You may try Report CRM_SOCM_SERVICE_REPORT to achieve this. It has the option to change the phases of corrections.

Regards,

Vivek

[former_member541232]

Hello Mangesh,

You should probably check your approval workflow, in your screen shot it says level 1 was set to approved, check if there are additional level's.

If that's not the case then try restarting approval procedure by changing status of CRT.

Regards,

AD

[mangesh_sonawane]

Hi Ash,

That was a demo I created, so no more approval is required. How do I restart?

Regards and thanks,

Shankar

[former_member541232]

You can restart the approval procedure by setting the status one step back through actions.

Please check authorization as Jansi suggested.

Also you can check logs under processing log tab on same page, why the activity failed.