Unwanted Business Roles in SAP CRM

[narinderpal]

Hello Friends,

I am new in SAP CRM, i am learning this using some tutorials. I was going through business roles assignment and stopped at a point where i need your advise.

In SU01- '*' is assigned against parameter CRM_UI_Profile, so whenever i am logging to WebUI, i am getting a list of a long list of roles, by selecting any of them i am able to login, which is perfectly alright.

I replaced "*" with "SALESPRO", then when logging to WebUI i am directly going to SALESPROFILE without getting any option, which is again what i was expecting.

I created an org. unit and made my user as its user and assigned sales profile and removed parameter "CRM_UI_PROFILE" then i was hoping that it should perform exectly what it did in case of when i assigned directly "SALESPRO" in SU01 but to my surprise it shown me a list (much shorter than before) but i was seeing a list of many zroles and "SERVICEPRO".

My confusion is why i am seeing all those list when i assigned only "SALESPRO" in Org. Profile.

[Former Member]

Please also check the PFCG Roles assigned to user in SU01.

Generally there are three ways to determine a business role which happens in a sequence specifed in CL_CRM_UI_PROFILE_DETERM. The standard sequence is

1) From CRM_UI_PROFILE parameter assigned to user in SU01

2) From Organization model

3) from PFCG Roles.

As per my understanding Multiple roles can only come when CRM_UI_PROFILE value is * (which in your case is not relevant as the value is removed) , else if the user is assigned to multiple positions or if users has multiple PFCG Roles, assigned to Business Roles.  

[former_member13738]

Hi Narinder,

Yes. There could be multiple positions. And each position can have exactly one Business Role. In that case there would be multiple business roles in effect for the user.

Thanks & Best Regards,

Leon

[narinderpal]

Leon,Naveen - I am not assigned to multiple positions in the org. I created an new user account for me and assigned myself to an position and given role SALESORG. so i am not assigned to multiple positions.

[former_member13738]

Hi Narinder,

Did you try executing the method CL_CRM_UI_PROFILE_DETERM->LOAD_PROFILES as I suggested?

Thanks & Best Regards,

Leon

[Former Member]

Hi Narinder,

It seems you are assigned to multiple positions in org.  In org display search based on your sap user id you will see how many positions you tagged to. 

Regards

Naveen

[former_member13738]

Hi Narinder,

I would suggest you to execute the class method CL_CRM_UI_PROFILE_DETERM->LOAD_PROFILES and check how the business roles are determined and loaded in this case.

Thanks & Best Regards,

Leon