BC Sets for Service desk 7.1

[Former Member]

We are currently upgrading our SolMan from SolMan 7.0 Ehp1 to 7.1 SP08. To fast track our configuration activities, we would like to use BC sets. I have googled for the list of BC sets needed for the SolMan scenarios (e.g Service desk, Solution Implementation..) but was unfortunate to find one.

We came across a statement from SAP documents that the BC sets functions are replaced with the piece list containing the standard customizing.

Kindly help provide the list of BC sets needed for Solman 7.1 scenarios(e.g Service desk).

Thank you.

Grace

[Former Member]

Hi Algrace

In Solman 7.1 go to transaction SPRO. Click on the SAP Reference IMG. Expand the SAP Solution Manager Node. Expand the Capabilities node. Expand the IT Service Management Node.Follow the steps under that to setup Incident Management.

Santosh

[Former Member]

Hello Santosh,

This is what we are currently doing. We are configuring the service desk through the steps in spro. But what are the BC sets needed for the standard customizing? There are a number of BC sets in transaction SCPR20 but we are not sure which ones are needed for Service desk 7.1.

Kindly help us recognize which ones are applicable.

Thank you.

regards,

Grace

[Former Member]

Hi Grace

In 7.1 you dont activate BC sets. they are replace by piece lists. You can find this under the Guided Procedure under the path i supplied you above. The BC sets that you see in SCPR20 are only relevent for solman 7.0. Please view the following link it will aslo help you to setup your service desk in 7.1. This is also where they meation that bc sets are no longer used in 7.1.

http://scn.sap.com/docs/DOC-27645

Santosh

[Former Member]

Hi Santosh,

We will check on this. Thank you for the feedback.

regards,

Grace