on 04-15-2013 2:28 PM
Hi ,
We are facing a issue when the work-item are sent to concern user business
workplace & then when user clicks on dailog work-item to process it ,
the work-items goes to processing status for long time & remains in
same status , though the asset number is created in background at
business object level.
Below is the flow of the workflow.
1) Loan order is created & delivery is created with available equipment
2) After PGI asset will been created in back ground mode.
3) If the equipment is returned then we create a return order ,
return delivery ,PGR & deactivate the asset number .
4) Now If the same equipment is sent to any another customer then
again a loan order , delivery is created with same equipment & PGI .
5) while creating a asset it will send a work-item to user inbox in
dialog mode with asset number & suffix _A , now the problem is when users
double clicks on the work-item it goes into processing mode for long time though the
asset number is created in back ground & remains in the user business workplace .
There is no error in workflow at business object level or agent assignment at task level.
Can any one advice pls...
When a work item goes into "STARTED" status and never completes, there is a very high chance a short dump happened in the ABAP layer that the workflow task didn't know about and is still waiting for the ABAP program to return.
So, check for short dumps created by WF-BATCH around the time the workflow task is submitted.
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Hi Abhijit, Try to force completion by setting "Confirm end of processing" and see when the dialog pops up to say "COMPLETE WORK ITEM", select it and check if the workitem gets completed.
Please also share the settings on the dialog task or the background task which you still see "In process" status.
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