on 04-11-2013 7:08 PM
Hello ,
Context transfer not happening during warm transfer , consult , blind transfer of call.
We are able to transfer calls from agent to agent , but the context or the screen in the Agent 1 screen not getting transferred automatically to Agent 2 and also the BP who is automatically identified and confirmed in the Agent 1 screen is not getting confirmed automatically in the Agent 2 screen during call transfer.
Also checked all the configurations and all are defined correctly. Defined context profile and assigned to functional profile of the business role . Defined CMS profile and assigned to functional profile of the business role.
Plz advise whether any specific setting need to be done only for context transfer.
Hi,
Were you able to resolve above issue?
Please advice.
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