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Former Member
Aug 23, 2005 at 09:01 PM

Using XI for IVR Integration

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Has anyone used XI to interface with a 3rd-party Interactive Voice Response (IVR) technology like Genesys into SAP ERP? If so what adapter did you use to do this or did you leverage web services? If not, do you know of way to integrate an IVR tool (e.g. Genesys) directly into SAP ERP? Thanks.