Customer Contact is not update after executing F.2...

Hi All,

Why customer contact is not updated in UDM_Specialist after executing F.27 (Customer statement).

Thanks

Andy

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why would it?

You are executing a transaction (FI-AR) outside of collections management.

Have you set the system to record this?

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Hi Mark,

Thanks for replying..

I am really not sure of the configuration but i can see couple of customer contact info got updated as and when we run F.27.

Is this not standard functionality ?

Thanks

Andy

Andy,

From Enhancement Pack 5 - with the correct Enhancement Pack activated - you can create a statement from the worklist.

This is performed via the correspondence icon within the worklist.

Hi Mark,

Thank you very much..

go for to add contact fd02.

why would you want the contact in FD02 if you can record it in Collections Management?

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Customer Contact is not update after executing F.27