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Notifications don't work

Jan 09, 2017 at 09:45 AM

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Hello,

I'm experiencing a problem with Notifications and Activity stream. When I log in, I don't see any notifications and this functionality doesn't work for the most of the day. Then, suddenly, it's being brought to life by some mysterious force only to stop working the day after, etc., etc. This situation continues for the last 10 days or so. I'm using Firefox 45.6.0.

It's unnecessary to emphasize that without Notifications, it's impossible to work on the platform.

Thanks for checking it out...

Regards,

Eli

P.S. I'll have a problem even to follow feedback on this very thread :(

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Actually, I find that you cannot filter the 'Activity Type' to the tags I am following. There is no easy way to do this. You can only see all activities.

What is the point of subscribing to Tags if you cannot narrow the feed down to them????

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5 Answers

Vadim Kalinin Jan 09, 2017 at 10:38 AM
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It's working more or less stable on desktop with FF 50.1.0 (only once it was some delay with update).

And it's not working for number of days with iPad Safari!

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...and I dare to ask if someone from SCN is aware of the problem and working to solve it out?

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It depends on the prioritization :)

But in general it looks like the Community development team is not performing tests on different browser versions/platforms.

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Sajid Amir
Jan 18, 2017 at 05:27 PM
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Hello Eli,

Can you please check if you can access the Activity Stream and Notifications? There was a fix rolled out on production today. I can access from my IOS device.

Thanks,

Sajid Amir

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It's working since yesterday. I put a comment on my thread under using.SAP tag.

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Mike Willett Jan 17, 2017 at 09:30 AM
-1

Doesn't work on Chrome.

Just how bad can this new web site get.

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Sajid Amir
Jan 09, 2017 at 01:09 PM
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Hello Eli,

I am not aware of any such issues with Notifications today or recently. Could you kindly elaborate further? How are you confirming that you do not have any new notifications and that those are not being shown? Do you mean that you are not receiving notifications when other's are commenting on your content? If there a specirfic type of notification you are not seeing? If you can provide me with specifics that would help with the investigation and detect the bug.

Thanks,

Sajid Amir

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Hello Sajid,

The problem was raised not only by me, but by some other users. Check, for example, this thread.

Here is the screen, that I'm getting:

Regards,

Eli

tlebm.png (2.9 kB)
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I suspect that this is a common issue between desktop FF 45.6.0 and mobile Safari...

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Hello Eli,

I am aware that this is an issue on mobile devices. I was not aware that this is also an issue for desktop browsers. I am a Chrome user so was not aware that this is happening. I also tested with my FF but mine is a more updated version than yours so I cannot reproduce on a desktop browser. However, I have tested on mobile devices (safari) and it seems to be a problem there. IT is investigating and will update once we have a solution.

Thanks for raising the concern and sharing with the community. I believe the thread you shared discusses other issues in depth (even Vadim's and your comments there on this issue).

Would you be able to use a different browser in the meantime we perform these investigations?

Thanks,

Sajid Amir

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It is an issue linked to a browser, indeed. From the comments of other users (especially, Vadim), I already got this idea. The problem is that at my current site, I cannot use anything, but FireFox; hence, I'm basically stuck.

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Get a portable Firefox ESR 45.6.0 (this is the latest version, Firefox ESR is intended to be used for large organizations, not the common Firefox 50.1.0, which is targeting consumers) and it is available here: http://portableapps.com/apps/internet/firefox-portable-esr. Set the browser to use private browsing mode by default, set Accept cookies from sites = 'X', set Accept third-party cookies = Never. Use this link: https://activities.sap.com/#/activities to log in with e-mail/password. Look at the message "HTTP Status 400 - Service Provider endpoint saml2/sp/acs could not redirect to original application URL because it could not get the RelayState value from the request.". Then reload the page, because there is no other way to get to your Activity stream. Try to display Activity stream and notifications - I get blank page. Open developer tools on Network. Reload the page. Look at status code 400 for https://authn.hana.ondemand.com/saml2/sp/acs/skywalker/skywalker.

Show it to an experienced web developer, he should be able to understand what status code bad request means.

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Can you open Safari on iPad/iPhone?

Login to Community an go to notifications or Activities.

You will see EMPTY lists!

Is it so hard to check???

This issue was reported number of days ago...

P.S. Why nobody is testing the site on iOS devices?

img-0042.png (144.9 kB)
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Vadim I am aware of the issue on mobile devices. This has been identified as an issue and will be investigated. Thanks for raising it.

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It was reported 4 !!! days ago: https://answers.sap.com/questions/97034/sapcom-mobile-access-doesnt-work.html

When it "will be investigated"?

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We apologize for the delay Vadim. But I hope you will be patient as there was a weekend in between. And with the different time zones that we work on it can be very difficult to coordinate such quick fixes.

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To my mind this is a serious bug resulting in critical functionality missing on iOS devices. And this bug is the result of not testing the changes on iOS devices before applying changes to the production system!

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No changes! Working on iPad today and notifications are still missing! It's absolutely unprofessional not to fix this bug in the reasonable time!

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I don't see this one reported in the discussion - notifications/activity stream are blank also on Firefox 50.1.0, Linux Mint 17.2, 32-bit, unless you allow 3rd-party cookies.

I hope that whatever solution the IT team found, will solve this problem as well.

Unlike Eli, my activity stream remains blank all the time.

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No changes for me either... Still working without Notifications, which is completely inefficient. I'll make a pause of couple of days to see if the problem is resolved.

Moshe Naveh

Mirko Friedrich

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Hello Eli,

I am afraid we do not have @mentions. so Moshe and Mirko cannot be notified in this manner. I have shared this issue with them already and they are aware of it. Like I said a fix will be implemented as soon as possible.

Thanks,

Sajid Amir

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Raghu Govindarajan Jan 13, 2017 at 03:06 PM
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FYI, I have the same problem on Chrome on a Mac. I just deleted all caches and cookies and restarted to get the notification popup for about 10 seconds. Now I am back to no notifications. For whatever reason regular Safari on the Mac works.

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