We are running BO edge 3.1 and I want to create a form letter that is perosnailzed and gets emailed out to about 15 people. The recipients will change each time the report is run. The form letter will ahve items such as dear mr/ms teacher<name> you are teaching this class<class name> on this date<date>. Is this able to be accomplished via regular report bursting or is this what i need a publication for? If i need a publication can i just use two Crystal Reports for the source and dynamic recipient list or do they need to be web intelligence for the dymanic list? I have tired it and it just won't work for me. I have the emaill servers setup right and have followed these links but nothing.