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NWBC not working properly

Former Member
0 Kudos

Hi All

I was facing issue in PSS that challenge response questions were not visible while registering for user.To resolve this issue I implemented note 1734429 which mentioned to implement other 3 notes  1686889,1683922 and 1686887 alongwith other prerequisites notes.

After implementation of these notes I tried to login to NWBC but I am not able to do anything in NWBC now.As it gives me error saying

"JAVASCRIPT VOID(0)" I clicked on details  of the error .Following is the details of the error.

Please help me to resolve this ASAP.As I am stuck in my work due to this issue.

Appreciate your help in advance.

Regards

Pradeep

Accepted Solutions (0)

Answers (2)

Answers (2)

Colleen
Advisor
Advisor
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Hi Pradeep

Possibly try to delete all temp internet files, etc. As Faisal mentioned, try another browser or possibly through NWBC GUI

You may need to raise a message with SAP. However, to allow you to keep working you could try the following (if error is relating to GRFN_SERVICE_MAP and not the actual functionality you need)

  1. Go to transaction LPD_CUST - Launchpad customizing
  2. Locate the Launchpad for the link in NWBC you want to use and double-click
  3. Navigate to the Link you wanted to launch in NWBC and double-click for Configuration information to appear
  4. Copy the "Application Name"
  5. Go to SICF transaction and enter the "Application Name" to locate the HTTP Service
  6. Right-click in SICF result and choose test service
  7. Finger's crossed error JAVA error does not appear
Former Member
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Hi Colleen

I did tried in different browser but still it does not work.Also I followed all the steps mentioned by you and it get the following error when I click on the service for test.

XML Parsing Error: undefined entity

Location: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/omni.ja!/chrome/browser/content/browser/certerror/aboutCertError.xhtml

Line Number 21, Column 12:    <title>&certerror.pagetitle;</title>

-----------^

Regards

Pradeep

Former Member
0 Kudos

Hi Colleen

Please help me with to integrate EP with GRC as we will be using EP as front-end of GRC system and not NWBC. If that can be done then I guess NWBC is not required much.

Regards

Pradeep

Colleen
Advisor
Advisor
0 Kudos

Hi Pradeep

Using EP will not resolve the issue you have as you would still be using a browser.

Did you try the SICF test via Internet Explorer? Also try, SICF for grfn_service_map to launch in IE.

Possibly look at your software version. for example, Google the "XMLS Parsing Error for Mozilla"

https://support.mozilla.org/en-US/questions/767228

It looks more like a technical issue where you might want to talk to your Basis Team and seek their expertise.

Former Member
0 Kudos

Hi Colleen

I am sorry for missing the point yes I understand both will be required NWBC and EP for Front End for End users.

I tried again and the test  is working in Firefox but as usual the main issue the buttons are not working both in IE & Firefox.So is it something to do with Browser settings.Suddenly this problem started from Thursday after implementing that note which I mentioned above.

Also I would appreciate if you can share the details for EP Configuration for front end for end users  for GRC.

Regards

Pradeep

Colleen
Advisor
Advisor
0 Kudos

Hi Pradeep

Again, raise your message with SAP. Possibly undo note application and work on something else in mean time

In relation to EP - I am not a portal consultant (other than portal security role build) so cannot assist. This would be a separate topic to this thread. I recommend you post a new message to enable others to assist you.

former_member184114
Active Contributor
0 Kudos

Pradeep,

Have you tried accessing it with any other browser?