on 04-04-2013 8:30 PM
Hi All
I was facing issue in PSS that challenge response questions were not visible while registering for user.To resolve this issue I implemented note 1734429 which mentioned to implement other 3 notes 1686889,1683922 and 1686887 alongwith other prerequisites notes.
After implementation of these notes I tried to login to NWBC but I am not able to do anything in NWBC now.As it gives me error saying
"JAVASCRIPT VOID(0)" I clicked on details of the error .Following is the details of the error.
Please help me to resolve this ASAP.As I am stuck in my work due to this issue.
Appreciate your help in advance.
Regards
Pradeep
Hi Pradeep
Possibly try to delete all temp internet files, etc. As Faisal mentioned, try another browser or possibly through NWBC GUI
You may need to raise a message with SAP. However, to allow you to keep working you could try the following (if error is relating to GRFN_SERVICE_MAP and not the actual functionality you need)
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Hi Colleen
I did tried in different browser but still it does not work.Also I followed all the steps mentioned by you and it get the following error when I click on the service for test.
XML Parsing Error: undefined entity
Location: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/omni.ja!/chrome/browser/content/browser/certerror/aboutCertError.xhtml
Line Number 21, Column 12: <title>&certerror.pagetitle;</title>
-----------^
Regards
Pradeep
Hi Pradeep
Using EP will not resolve the issue you have as you would still be using a browser.
Did you try the SICF test via Internet Explorer? Also try, SICF for grfn_service_map to launch in IE.
Possibly look at your software version. for example, Google the "XMLS Parsing Error for Mozilla"
https://support.mozilla.org/en-US/questions/767228
It looks more like a technical issue where you might want to talk to your Basis Team and seek their expertise.
Hi Colleen
I am sorry for missing the point yes I understand both will be required NWBC and EP for Front End for End users.
I tried again and the test is working in Firefox but as usual the main issue the buttons are not working both in IE & Firefox.So is it something to do with Browser settings.Suddenly this problem started from Thursday after implementing that note which I mentioned above.
Also I would appreciate if you can share the details for EP Configuration for front end for end users for GRC.
Regards
Pradeep
Hi Pradeep
Again, raise your message with SAP. Possibly undo note application and work on something else in mean time
In relation to EP - I am not a portal consultant (other than portal security role build) so cannot assist. This would be a separate topic to this thread. I recommend you post a new message to enable others to assist you.
Pradeep,
Have you tried accessing it with any other browser?
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