CRM service order to be replicated in SRM as shopping cart for external procurement

[samar_jose2]

Hi Experts,

We have a requirement where CRM service orders needs to be replicated into SRM as shopping cart for determining the source of supply.

Is there a standard integration between CRM and SRM for this functionality and also is there any function where the follow-on document created in SRM can be replicated as status updates in CRM service order.

Please advise

Regards

Saj

[former_member208675]

Hi,

There is no standard interface between CRM & SRM.

Though for service orders if you can route those through ECC as PR, it's possible to create SC in SRM for those.

P.S. If you have service hierarchy, this functionality is only available in SRM 7.2.

Regards,

[samar_jose2]

Hi Vinay,

Thanks for the advise, I was wondering if you can further extend your advise on how the

vendor will be determined in CRM for service order and key integration touch points.

Rgds

SajCon

[former_member208675]

Hi,

I have not worked on CRM so I can't advice on same.

I hope you get required help.

Regards,