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Former Member

Tickets not showing

Hi Experts,

I am facing a scenario in Solman 7.1 Sp07 that when a ticket is assigned to a message processor,its showing in the over view list that in which status and how many tickets are there,but when iam clicking on the particular status to view what are tickets assigned its not showing the tickets in the list.

if any solution will be greatly appreciated.

Regards,

Naresh.

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1 Answer

  • Apr 03, 2013 at 08:22 AM

    Hi,

    Overview tab, shows the tickets processed by all, hence make sure for your user,

    1. Please check any filter option set?

    2. Check whether you have access to display messages?

    3. And also check any authorization like B_USERSTAT restriction to your user to view the all the messages?

    Please update.

    Thanks

    Jansi

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    • Former Member

      Hi Jansi,

      1.As mentioned by you i checked all the potions and the Authorization like B_USERSTAT every thing ok.

      2.when Charm is not activated it worked fine,after activating the charm i got this kind of Scenario.

      3.i never faced this kind of scenario since 2yrs i am working on solman.