Skip to Content
avatar image
Former Member

Different behavior of Word documents 2003 and 2010 in Test Management Workcenter

Dear gurus,

We have some problems in Test management Workcenter – Tester worklist -  Manual Test Case:

  • When we try to open test case with attached test case description in Word 2003 (.doc) format, everything is OK and document is opened correctly in window on the left side of the screen

  • When we have test case description in Word 2007/2010 (.docx) format
    • system wants new authorization to access the document
    • document is downloaded and is opened in the separate window and therefore it is not possible to create Test note as a copy of Test case description

Can anybody help, how to setup the same behavior of 2007/2010 versions as a 2003 versions?

Thanks a lot,


Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Best Answer
    Jul 29, 2014 at 07:15 PM

    By standard, when an extension is not maintained in SDOKMIME (standard extensions) nor in SDOKMIME_C, it uses MIME Type application/octet-stream, which opens the document as an attachment.

    To solve this, you should fill view SDOKMIME_C according to the XLS attachment in this note:

    1237688 - New Mime Types for Microsoft Office 2007 in KPro and ARL

    IMPORTANT! This will only change the behavior for new documents. Existing documents already have a MIME Type attached in table SA01PHF. You can change the behavior for specific documents manually by selecting the PHIO_IDs from the document header from table SA01PHIO and use them as input field for table SA01PHF.

    Alternatively, you can repair all documents by running report SOLMAN_UPDATE_PHIO_MIMETYPE. In case this report is not in your system yet, you can download it from this note:

    1750162 - PHIOs are not found by Full Text Search Engine(TREX)

    Good luck!


    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Sep 12, 2013 at 12:22 PM

    Dear Jiri Palat,

    Can you tell me the SolMan SP level ?

    Even if the document is opened separately, we can create the test note.

    Just try to click on new in the Test Note tab, the Test Note (copy of Test Document) will be opened in a separate window and you will be able to save the Test Results.

    Tahnks and Regards,


    Add comment
    10|10000 characters needed characters exceeded