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Former Member

KM-COL Upgrade SP10 to SP13 - No rooms in the directory

After an upgrade from SP10 to SP13 all rooms disapeared from the room directory. However by calling the full URL they still exist. Does anyone have a clou on how to restore this?

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Aug 22, 2005 at 10:50 PM

    Hi Erik,

    your question is little confusing. what r u referring. Room directory in KM content? What do u mean by calling full URL? Can you be more specific.

    thanks,

    Praveen

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  • Posted on Oct 05, 2005 at 03:06 PM

    Hi Erik,

    I am having the same problem at my current customer. No rooms are showing in the room directory. We are also on EP 6.0 SP13, but you mentioned switching the J2EE from 'Safe Mode' in the config tool which fixed the problem. I would appreciate it if you can let me know where I can find this switch in the configtool.

    Thanks a lot for your help.

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 06, 2005 at 08:39 AM

    Hi all,

    The problem is solved in our system and not by the earlier stated safe mode of the J2EE server.

    First of all please check if the following setting gives results in the room directory: (This is not a real solution yet but if the answer is yes, I know where you'll find the root cause...)

    Go to System Admin->System Config->KM->Collaboration-> Room Search Properties

    Edit roomsearch in advanced mode and uncheck the Use TREX option. Please reply is the roomearch works afterwards.

    To be able to work with TREX again afterwards you will have to perform several steps to setup the right index again. I will write this out at your answer.

    Kind regards,

    Erik van Putten

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    • Former Member Detlev Beutner

      Sorry Detlev, you are absolutely right. I typed this message a lot earlier and just posted it.

      Mirna,

      Do you see no rooms in both the room administrator and the roomdirectory? And what about usage on rooms, is it all gone?

      Kind regards,

      Erik van Putten

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