How to make Service contract determination in Service order?

[prane87]

Hi all,

I have created a service contract in crmd_order. i have maintained the items, installed base's, components very perfectly.

Even in the IB the service contract got determined. But while creating the Service order transaction, assigning of

products or ibase are not determining the Service contract which i have assigned to them. Please suggest me the

solution and what else are the steps i need to perform...

Best Regards,

Praneeth.

[Former Member · Accepted solution]

Hi Prane,

1. first of all make sure that on header level of your service order customization you have set Contract Determination flag as 'C' or 'D' or not. If it is set then ;

2. If a product list in service order exists, a check is run to see whether the product entered in the business transaction item is available in the product list of the service contract item.

3. check whether the Copying control for both of these transactions as well as their Item categories are set properly.

4. If all this is not working then probably u need to debug.

Regards,

Dipesh

[Webster_Cui]

Hello Praneeth,

You may set a breakpoint at CRM_SEARCH_SERV_CONTRACTS_EC and observe how corresponding contracts are determined.

Regards,

Webster