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Former Member

When I log in to Portal (/irj) I get the Portal runtime error with exception id

Hello Experts,

When I log in to Portal http://host:5XX01/irj with a functional user I get the following message

I have looked in to the corresponding default trace about this specific exception which gives the followoing details.

The time stamp is different , because the defaut trace is correspondign to a same exception at a a different time.

Intereseting fact the same user works on some system and not on other systems, I have tried reinstalling my internet explorer and still no help.

Experts please help.

Exception ID:03:15_25/03/13_0014_118143350

[EXCEPTION]

{0}#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : com.sap.ip.bi.web.portal.integration.launcher

Component class : com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent

User : esstest

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:556)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:423)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Caused by: java.lang.NullPointerException

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.doRenderContent(ExceptionHelper.java:704)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.convertToHtmlDocument(ExceptionHelper.java:441)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.convertToHtmlDocument(ExceptionHelper.java:382)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.displayExceptionPage(BIRuntimeService.java:427)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService._handleRequest(BIRuntimeService.java:411)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:291)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:24)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

... 27 more

#

#1.5 #005056BC001C003B00010A7E000014AC0004D8C14570350E#1364224511870#com.sap.portal.prt.runtime#sap.com/irj#com.sap.portal.prt.runtime#esstest#54014##n/a##c5bb9aa0955e11e2ce800000070ab976#SAPEngine_Application_Thread[impl:3]_37##0#0#Error##Java###03:15_25/03/13_0014_118143350

[EXCEPTION]

{0}#1#java.lang.NullPointerException

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.doRenderContent(ExceptionHelper.java:704)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.convertToHtmlDocument(ExceptionHelper.java:441)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.exception.ExceptionHelper.convertToHtmlDocument(ExceptionHelper.java:382)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.displayExceptionPage(BIRuntimeService.java:427)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService._handleRequest(BIRuntimeService.java:411)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:291)

at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:24)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:556)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:423)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Kind Regards,

Jacob

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6 Answers

  • Best Answer
    avatar image
    Former Member
    Mar 26, 2013 at 12:37 PM

    What version of your SAP System and what usage types you have installed on it?

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    • Former Member Former Member

      Hello Roman,

      Yes . I couldnt agree more. We are not able to corner the issue. As you pointed correctly.

      (1) It may due to JAVA and ABAP Compatibility ,We have updated ABAP to 701 EHP10 which is an sp equivalent for ABAP 7.0 SPP25

      (2)As you said it may be a browser compatibility issue.

      Good News is

      When we implemented SAP Note :1487329 , It started working and there is no runtime errors .

      I dont know if this is right solution. But I have to say it worked , there is no other activity carried in our system apart from this Note Implementation.

      I am closing the thread.

      Kind Regards,

      Jacob

  • Mar 26, 2013 at 09:24 AM
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    • Former Member

      Yes ...I tried the note....com.sap.ip.bi.webapplications is set to Error.

      So as per the note I should not get this error.

      Kind Regards,

      Jacob

  • avatar image
    Former Member
    Mar 26, 2013 at 09:30 AM

    Hi Jacob,

    Please confirm from when you are facing this issue.

    Did you perform any kernel upgrade or any other activities or all of sudden you are facing this issue?

    I would suggest you to login to visual administrator and check whether all the services are activated.. If not, try to activate it manually and check.

    Thanks and Regards,

    Vimal

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  • Mar 26, 2013 at 09:42 AM
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  • avatar image
    Former Member
    Mar 27, 2013 at 04:26 AM

    hi jacob,

    Did any other users able to access http://host:5XX01/irj ? if so we can rule out as authorizations issue with the user.

    Best Regards,

    Shyam

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  • avatar image
    Former Member
    Mar 27, 2013 at 03:43 PM

    Hello Regan Hello Roman,

    There are good points discussed.

    I will keep on troubleshooting hope I come with an answer soon.

    Kind Regards,

    Jacob

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