IC Web Client - Adding Field under Identify Account

[Former Member]

I want to add 2 fields viz 'IC Number' & 'CIF Number' under "Identify Account" in the interaction Center WebClient. How do i go about doing the same ?

Please Help !

[Former Member · Accepted solution]

Re: Urgent :crm_ic web client adding new field - customer external number-BPEXT

Posted: Dec 13, 2005 9:29 AM Reply E-mail this post

Hi,

Following are the steps to add new fields to the existing view.

- Create a new controller class (ZCL..) with original view class as super class

- Create new BSP application with View and Controller

- Attach the above Z class to the view and controller created and activate the BSP appln.

- Go to transaction BSP_WD_WORKBENCH and type your BSP appln.

- Expand your controller and at the Context class use Wizard to create new context node and bind this to Custom Controller class available.

This whole process requires complte understanding of View, Controller, Custom controller and basic custom modifications to IC Web Frame work.

Kunda Krishna Kishore