NetWeaver 7.3 Installation Error!

[Erdal_Şimşek]

Hi there,

I am facing following problem during the NetWeaver 7.3 installation at Phase 22 (of 38) which is "Create database statistics". When I check the updateSystemHistory.log I face the following error:

INFO: Loading tool launcher...

   INFO: [OS: Windows Server 2008 R2] [VM vendor: SAP AG] [VM version: 1.6.0_17] [VM type: SAP Java Server VM]

   INFO: Main class to start: "com.sap.inst.systemhistory.SystemHistory"

   INFO: IAIK JAR files not found. SAP Startup Framework is needed to detect IAIK location.

   INFO: Loading 61 JAR files: [C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\jaas.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\jdbc.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\jperflib.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\jsizecheck.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\jstart71.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\jstartupapi.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\jstartupimpl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~sl.ut.infoprovider_lib.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~sl.ut.manager.offline.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~sl~ctc~import.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~antlr~runtime.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~config~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~deploy~offline~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~iqlib~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~jco_sapj2ee~runtime.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~jdsr~jdsr.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~jkernel_dummy~frame_dummy.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~jkernel_dummy~kernel_dummy.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~jkernel_util~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~jrfc~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~offline_launcher~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~opensql~implStandalone.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~bl~sl~utility~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~cim~objmgr_lib.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~cim~service_lib.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~dd~db~catalog~implCatalog.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~dd~db~dictionarydatabase~implDictionaryDatabase.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~exception~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~i18n~cp~jar~IMPL.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~bootstrap~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~cfs~container~standalone_impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~clientlib~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~configtool.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~extramile.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~offlineconfiguration~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~offlinelicense.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~offline_deploy.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~je~webcontainer~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~logging~java~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~sapxmltoolkit~sapxmltoolkit.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~sdt~cvl~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~sec~destinations~lib~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~sec~installertools~impl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~sec~likey~likey_assembly.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~sec~secstorefs~java~core.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~sld~sldclient_lib.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sap.com~tc~sld~sldstdapi_lib.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sdt_jcopy_common.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sdt_jcopy_jload.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sdt_jcopy_jmigmon.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sdt_jcopy_jmigtime.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\sdt_jcopy_jpkgctl.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\servlet.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\systemHistory.jar, C:\Program Files\sapinst_instdir\NW730\ORA\INSTALL\NW730\ORA\STD\install\lib\tc~je~cl_deploy.jar, Z:\usr\sap\N1Q\SYS\exe\uc\NTAMD64\ojdbc6.jar, \\medepia\sapmnt\N1Q\SYS\global\security\lib\tools\iaik_jce.jar, \\medepia\sapmnt\N1Q\SYS\global\security\lib\tools\iaik_jsse.jar, \\medepia\sapmnt\N1Q\SYS\global\security\lib\tools\iaik_smime.jar, \\medepia\sapmnt\N1Q\SYS\global\security\lib\tools\iaik_ssl.jar, \\medepia\sapmnt\N1Q\SYS\global\security\lib\tools\w3c_http.jar]

   INFO: Start

Save local system (SAP SID: N1Q, DB host: abcxyz123).

Error:

[EXCEPTION]

com.sap.sld.api.wbem.exception.CIMException: CIM_ERR_FAILED: (//local_E/active) No class key found for class SAP_DBSystemInstance

          at com.sap.cim.lib.objmgr.core.OMError.newException(OMError.java:264)

          at com.sap.cim.srv.impl.pers.jdbc.common.common.PersError.newException(PersError.java:126)

          at com.sap.cim.srv.impl.pers.jdbc.common.common.PersError.newException(PersError.java:102)

....

Does this error have anything got to do with the IAIK jar files which seem to be missing here? I have investigated SCN and the internet on this and came accross similar cases however, non of them really helped me. I am using Oracle 11g and I kept strictly to the installation guides, so this is something I am not sure where to start with.

Thanks for your support!

Best regards,

Erdal

[Erdal_Şimşek · Accepted solution]

Thanks all!

I have solved the problem by installing everything from scratch with the same user! When I tried it for the first time I used the Administrator user for the DB installation and a another user (that has admin rights) for the NW 7.3 installation which threw this error. I believe that the other user lacked of some access rights which is why the installation stopped.

When I used the same user for both, DB & NW 7.3 installation - the whole installation process ended successfully.

Best regards,

Erdal

[Former Member]

Hi Erdal,

Do you use virtual host names in your environment? If yes, please start sapinst using the parameter SAPINST_USE_HOSTNAME as it is written in the installation guide.

Furthermore, sapinst refers to a file called updateSystemHistory.log. It should be found at C:\Program Files\sapinst_instdir\NW73\INSTALL\NW73\MSS\STD. Could you please check.

CIMException: CIM_ERR_FAILED =>

Please make sure your system is on the latest CIM model version and SAP_CR version of SLD? Please refer to sap note 669669 for this issue.

Regards

Shrikant

[AbhishekGupta1]

Hi Erdal,

It can be issue with language.

Please check below post:

https://scn.sap.com/message/10158492

https://scn.sap.com/thread/1636013

Regards,

Abhi

[Erdal_Şimşek]

No answers?