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Our customer service is handling hundreds of different types of insurance claim applications. We are currently using PS for resource scheduling. As we have hundreds of different types of insurances, we create multiple projects.

These insurance types are then divided into network activities in a huge project structures. We are using CMP3 (SAP version ECC6) to assign network activities to a personnel resource. But, as we have hundreds of employees in one office, the current way of resource scheduling is really a nightmare for the supervisors. Hence we are considering to start using MRS.

Now... the questions:

Is there any easy possibility to integrate the MRS to the SAP PS by means of customizing or a little developments?

Or will a more costly approach be needed?

Is it possible to customize CMP3 so that we could to allocate tasks from different projects for the same team/employee at once?

Cost/time/in practice?

Any other advice?

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1 Answer

  • Posted on Oct 01, 2013 at 03:41 AM


    MRS integration with PS is as easy as application of a few notes and setting up some basic customizing.

    We have seen many instances of customers planning the network activities against resources in MRS. It is very easy to plan using the graphical UI of MRS and facilitates the planner with some great options to do so.

    MRS also provides many other options, including and not limited to team planning, automatic planning, optimization, resource utilization, qualification matching for the resources, work center planning / leveling and so on. MRS works seamlessly with HR and business partners!



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