Software Update Manager (SUM) - Password for 'sapsso' does not work, please reenter.

[former_member142535]

Hi Expers,

I got this error on this stage. No idea how to solve it.

I have updated my system to the latest Kernel. But, still get the same error.Any idea?

Besides, the database is Sybase.

Thank you.

Regards,

Por.

[JPReyes · Accepted solution]

Seems like this is a known error, solution is explain on SAP Note 1741993 - SYB: Add. Info - Software Update Manager 1.0 SP06

Regards, Juan

[Former Member · Accepted solution]

Did you try logging into the data base with the specified user id and password

[former_member142535 · Accepted solution]

Hi Balaji,

Thanks for reply.

No problem for me to login into database.

Thank you.

Regards,

Por.

[Former Member]

Hi Experts,

We have the same problem.

Anybody knows how can we solve this issue?. We are running SUM SP07 and SYBASE ASE 15.07 SP42.

Thanks.

[Former Member]

Hi,

We have the same problem, can you tell us what was the solution? and the note said not work.

Thanks

Azber

[former_member292661]

Hi Por,

Devan here

Please post the output of below command:-

C:\Users\syb<sid>isql -Usapsso -S<SID> -X -w999

Password:

1> sp_displaylogin sapsso

2> go

Regards,

[former_member142535]

Hi Deven,

As per requested. Thank you.

Loginame: sapsso

Fullname:

Default Database: master

Default Language: us_english

Auto Login Script:

Configured Authorization:

        sso_role (default ON)

Locked: NO

Date of Last Password Change: Mar 19 2013  1:59PM

Password expiration interval: 0

Password expired: NO

Minimum password length: 6

Maximum failed logins: 0

Current failed login attempts: 0

Authenticate with: AUTH_DEFAULT

Login Password Encryption: SHA-256

Last login date: Mar 19 2013  4:07PM

Exempt inactive lock: 0

(return status = 0)

Thank you.

Por.

[former_member142535]

Hi Experts,

Still try no luck.

Any idea?

Thank you.

Regards,

Por.

[Former Member]

Hi Por,

Have you tried below steps:

Problem:

Log file SYBCONCHECKSSO.LOG shows the following entry:

CT-LIBRARY error:

    ct_connect(): protocol specific layer: internal Client Library

    error: There is a tds login error. The installed

    encryption handler returned a status that was not CS_SUCCEED.

Solution:

Log on to the operating system as user syb<sid>.

cd /sybase/<SID>/OCS-15_0/bin

mv isql isql_orig

mv isql64 isql

To check that the solution is working, compare the result of

isql -Usapsso -S<SID>

with the result of

isql -X -Usapsso -S<SID>

They should show the same result (you could log on to the database).

Thanks,

Venkat

[former_member142535]

Hi Venkat,

Thanks for reply.

No problem for me to logon to database with below code.but, i still have the same problem.

isql -Usapsso -S<SID>

with the result of

isql -X -Usapsso -S<SID>

Regards,

Por.