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Mass Print Issue

Hi,

While Invoicing around 250 sales orders, a huge number of Billing documents/Invoices are getting created (around 200 in no.) and the output (for Printing) has been configured in such a way that it prints the Invoices immediately.

When the physical Invoices are being checked at the printer, the user finds only couple of them printed (around 20 to 30). The spool shows a green status which according to my understanding is that the jobs are sent to the printer and are waiting for print. But unfortunately, they do not get printed immediately. Instead, when we print something else (from a word, excel..etc) all the rest of Invoices which were waiting for print comes out of the printer.

a. Is this a memory issue ?

b. or Is it a configuration issue?

c. or Is it a printer issue?

d. or Is it a network issue (couldnt be a network issue as this never happened before until now)?

e. Should a batch job creation help in overcoming this issue? 😊

Please let me know what could be the issue or advise how to approach this problem.

Thanks,

Himanshu.

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2 Answers

  • Mar 12, 2013 at 01:10 PM

    As per my understanding, it's all about printer's print queue and nothing to do with functional configuration. If the printer is used by all(SAP & non SAP). This is bound to happen.

    There can be 2 ways:

    1. Either you have background job to print the output after/before working hours, instead of immediate print.

    2. Or improve your spool execution based on priority. Please refer SAP Note for understanding/reference for the same:

    - Note 118057 - Flexible Configuration of the Spool Service

    FYI, collective output, you can use VF31.

    Thanks, JP

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  • Mar 12, 2013 at 01:00 PM

    Hi,

    As far as I know its not SAP issue. You said spool has ben generated with green status. It could be the printer issue or may be papers got exhausted.

    Regards, Sai Krishna.

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