Is any one aware of the process/configuration steps to create Dispute Cases for Credits in "FSCM Dispute Management" while applying cash through F-28/F-32. When I say credits, it's excess payments made by Customers for various reasons. We would like to create FSCM case directly in the Cash application worksheet (F-28/F-32).
X Reason $10.00
Net AR $990.00
In the above example customer paid $1,000.00 instead of $990.00. We would like to create a FSCM case directly from the Cash Application worksheet (F-28/F-32) for $10.00 and issue a Credit Memo through SD. Currently we create a Case for the above situation in UDM_DISPUTE. But with this there is no direct link between the FI Document and the FSCM case.
When I try to create a Case in the cash application worksheet, I get the following error message. Does this mean that no cases can be created for Credits? Any help to achieve this is highlighy appreciated.
Message no. FDM_AR005
A dispute case must always contain at least one receivable. For example, you cannot inlcude only credit memos or partial payments in a receivables-related dispute case. Special G/L transactions are also not supported.
First create the receivables-related residual items and then the corresponding dispute cases.