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Create FSCM Dispute Case for Credits

Former Member
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Hi,

Is any one aware of the process/configuration steps to create Dispute Cases for Credits in "FSCM Dispute Management" while applying cash through F-28/F-32. When I say credits, it's excess payments made by Customers for various reasons. We would like to create FSCM case directly in the Cash application worksheet (F-28/F-32).
For example

Invoice           $1,000.00

X Reason            $10.00

Net AR             $990.00

In the above example customer paid $1,000.00 instead of $990.00. We would like to create a FSCM case directly from the Cash Application worksheet (F-28/F-32) for $10.00 and issue a Credit Memo through SD. Currently we create a Case for the above situation in UDM_DISPUTE. But with this there is no direct link between the FI Document and the FSCM case.

When I try to create a Case in the cash application worksheet, I get the following error message. Does this mean that no cases can be created for Credits? Any help to achieve this is highlighy appreciated.

No residual items found for which dispute cases could be created

Message no. FDM_AR005

Diagnosis

A dispute case must always contain at least one receivable. For example, you cannot inlcude only credit memos or partial payments in a receivables-related dispute case. Special G/L transactions are also not supported.

Procedure

First create the receivables-related residual items and then the corresponding dispute cases.

Thanks,

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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By looking into the above entries, it looks like a debit residual is created for the customer payment.

If your customer pays excess amount, then you would be posting the excess to customer credit line item.

Ex: Invoice: 10000

      Customer Payment: 1100

      Customer Credit Item: 100

You can create a dispute case for the credit item through customer disputed objects.

Ensure that your config is in place for cust dispute objects.

You can also create dispute cases for credits automatically through TC: FDM_AUTO_CREATE

by selecting the  Debit/Credit Indicator as H in further selection but again this will create customer disputed cases for all the credts selected in your selection criteria which is not advisable.

Let me know if this helps..

Former Member
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Hi Sridhar,

Can you help me with the configuration steps to create cases for these credit items? However am not looking for any automatic creation of cases for now. But thanks for the inputs on FDM_AUTO_CREATE.

Thanks,

Basavaraj

Former Member
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Hi Basavaraj / Sridhar

What is the purpose of creating the Credit items also as Disputes?  What is the benefit to the business in this case?  Isn't it going to create the complexity around the original invoice. Does the system allows to create the Dispute Case in the case where an Invoice already has a Dispute case for Debit Item and Create a Dispute for Credit Item?

Just want to make the discussion useful and interesting.

Thanks

Meenakshi.N

Former Member
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Hi Meenakshi,

The credit items are also tracked as disputes because they end up in claims department for reviewing and resolving. Currently in our company as explained above, we are creating cases directly in UDM_DISPUTE and updating all the FI information manually in the Z fields. These information updated in UDM do not have a direct link to the FI document or partner profiles.

The situation explained by Sridhar above is a better example. We have too many instances like this and we need to have a better process to have a better control.

Please let me know if you are aware of the configurational details for creating cases for credits.

Let me know if you have any other questions.

Thanks,

Basavaraj

Former Member
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Hi Meenakshi,

In the above scenario, customer did a over payment, in such a case we will create a dispute case for credit (excess amount) and we will ask the customer to deduct the amount in the next invoice and quote the invoice number in the reference. When the next payment arrives obviously it will be a short payment and a debit would be created for that short payment. This particular debit would be having the reference number with which it gets linked to your customer disputed case. Now that you have a matching debit for your credit, you will offset the dispute case and the case gets closed.

Coming to your next question, if you already have a dispute case for your invoice, then it is not required for you to create a separate case for credit. You need to offset the case based on the dispute resolution.

Thanks,

Sridhar

Former Member
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Hi Basavaraj,

Please configure the customer disputed objects setting in SPRO>>FSCM>>DM>>Process Integration with Accounts Receivable Accounting>>Customer-Disputed Objects in Dispute Cases>>Process Settings for Customer-Disputed Objects in Dispute Cases

Thanks,

Sridhar

Former Member
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Hi Sridhar,

I tried to find the path provided by you and it doesn't exist. We are in ECC6. Is this in any other version or could you please help me to the right path? I have attached the screen shot of what I see in the FSCM->DM configuration path. Please check and advice.

Thanks,

Basavaraj

Former Member
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Customer DIsputed Objects works if your ECC 6.0 is with EHP2 or above..

Former Member
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Thank you Sridhar and Basava for explaining me in detail about the scenario and solution.

Regards,

Meenakshi.N

Former Member
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A dispute has to be for a debit line.

you can create a residual item and then dispute that.

However this is where the invoice is 1000 - and the amount paid was 850 - leaving 150 residual.