Skip to Content
0
Former Member
Mar 11, 2013 at 07:16 PM

Xcelsious fails to export large SWF, error "cause unknown"

48 Views

Our team uses Xcelsious 4.0 Dashboard Design to produce monthly reports. The program is currently failing to produce basic exports to pdf, ppt, word etc.

The following error is produced after the attempted export.

"Could not generate the Flash file (SWF); the cause is not known. Try again. If the problem persists, contact your customer support representative."

Xcelsious then continues to generate a blank document, such as a blank PDF.

We have not been able to identify a way around this error. The only pattern we've noticed is that the error appears to occur more frequently with our larger files. This months report is 8.1 MB and has not successfully exported once despite multiple efforts.

I am running Windows XP 32 bit with office 2007.

Does anyone know what can be done to prevent this error and successfully export larger SWF files?

Note: The Preview function also results in this error.

Attachments

SWF Error.JPG (14.8 kB)