publication fails on email

[Former Member]

We run BO Edge 3.1 and i want to burst out a report to dynamic recipients in my document.  When i scheudle a normal CR it emails it fine so that tells me that SMTP is configured properly.  When i run the reports it says it failed and i find this in the log file.

2013-03-08 13:51:02,753 ERROR [PublishingService:HandlerPool-42] BusinessObjects_PublicationAdminErrorLog_Instance_628106 - [Publication ID # 628106] - Distribution to destination CrystalEnterprise.Smtp (To: user1@mydomain.com) failed. Recipient: 1097007.0, Document Scope: Test burst email.rpt : 628118 (CrystalReport) : ({my_table.my_id}=1) and ({my_table.email_address}="user1@mydomain.com") and ({@FuillName}="Bob Smith"). server error. [[CrystalEnterprise.Smtp] ([1]/[3])]: [] (FBE60013) 2013-03-08 13:51:02,753 ERROR [PublishingService:HandlerPool-42] BusinessObjects_PublicationAdminErrorLog_Instance_628106 - [Publication ID # 628106] - Distribution to destination CrystalEnterprise.Smtp (To: user2@mydomain.com) failed. Recipient: 1071967.0, Document Scope: Test burst email.rpt : 628120 (CrystalReport) : ({my_table.my_id}=2) and ({CLIENTS_AND_FACILITATORS.CLI_EMAIL_ADDRESS}="user2@mydomain.com") and ({@FuillName}="Ed Smith"). (FBE60013) 2013-03-08 13:51:02,753 ERROR [PublishingService:HandlerPool-42] BusinessObjects_PublicationAdminErrorLog_Instance_628106 - [Publication ID # 628106] - Distribution to destination CrystalEnterprise.Smtp (To: user3@mydomain.com) failed. Recipient: 1098149.0, Document Scope: Test burst email.rpt : 628122 (CrystalReport) : ({my_table.my_id}=3) and ({my_table.email_address}="user3@mydomain.com") and ({@FuillName}="Ted Smith"). (FBE60013) [3 recipients processed.]

[former_member263026 · Accepted solution]

Hi Kirk,

Could you please refer to this article:1628288 - Can not schedule a publication to external recipents in Business Objects Enterprise XI 3.x

I hope this will help you.

Regards,

Asma

[Former Member]

ok so i know my smtp is setup correctly since i can schedule a single report and it works.  I then tired technote article 1628288 and that doesn't help.  I am going to submit a service request to fidn out why this is not working. 

[CdnConnection]

Kirk,

     There is another post that full explains how to set up SMTP settings.

http://scn.sap.com/message/13908549

Regards,

Ajay

[Former Member]

Hi Kirk,

This is a issue because SMTP server is now working. Can you check which SMTP server is configured in your CMC. Also validate if smtp server and its port are valid.

Regards,

Ganesh