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Incident management

Hello experts, we actually are implementing Incident management scenario into our Solution Manager 7.1 we followed a guide called "Application Incident Management - Configuration and Upgrade Guide for Service Provider / SAP Channel Partner (VAR)" (I can't give you the link cause I forgot it)

And we're ready to test the incident management functionality

We are on this screen, but we are not able to select a system or a lclient or a configuration item, what could be the problem?

Additionally when I try to choose a configuration Item I see this

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3 Answers

  • Best Answer
    Posted on Mar 08, 2013 at 04:12 AM

    Hi

    the only issue here is the BP 157

    goto your 157 ---in BP(tcode) shown in the screen

    now click identification tab

    here make sure you have the entreis for the system you want to create message for

    you can use tcode BP_GEN for generating the BP or updating their BP with system details in bulk

    this will resolve issue

    regards

    Prakhar

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 08, 2013 at 11:50 AM

    Hello Juan,

    In addition you can generate this entries using report I_SDK_SP_GENERATE_BP_V2

    https://websmp208.sap-ag.de/~sapidb/011000358700001075532012E.PDF check this file pages 16-17.

    BR,

    SAPFan

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 08, 2013 at 12:33 AM

    Pls. check your lmdb.

    Which SP you are running?

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