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No PGI / Outbound task generates while doing Inhouse Repair

Jan 07, 2017 at 11:07 AM

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Hello Experts,

We are testing In House Service Order processing & noticed issue that while doing Service Confirmation, system automatically consume material without notifying to Stores/Warehouse Manager. which is a flaw in our scenario.

every material going from warehouse, should have PGI attached to it (or any other authorization from warehouse team.

Now, i think this happes because of Item type - Direct Good Issue / No outbound / PGI task.

Requesting experts openion on how to address this issue.

Regards
Vishal Kambare

Document Reference linked here by @stefan.resag

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Hello Expert,

Please provide solution to my query. I hope community is the fastest way to get answers.

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4 Answers

Anand Deth. G
Jan 09, 2017 at 07:13 AM
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Hi Vishal,

The Item Type: Direct Good Issue is used for items which the service engineer can report the consumptions goods that were directly issued while performing the service during Service Confirmation, for eg: Nuts, Bolts etc used while performing repair of a machine. In these cases the system will directly post the goods issue as there are no need for any logistics tasks for the above mentioned cases. If you require the system to create tasks you will have to change the item type of your product to Pre-delivery rather than Goods Issue.

I hope this answers your query.

Regards,

Anand

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Hi Anand,

Thanks for your reply,

But I am not getting item type "Pre-Delivery" in either Material Master or Service Order (below snaps for your information)

In First snaphot (Mat. Master) we always select Ship.

Which helps us to deliver material in case of On Site repair, what should we keep so it will give Pre Delivery option also?

Thanks.

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Anand Deth. G
Jan 10, 2017 at 04:03 AM
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Hi Vishal,

You need to select the Item Group as SHIP Spare part (advanced ship/sales). These are the items that are pre-delivered. I apologize or not using the exact item group value in the above memo. If the product have the above item group, they will be pre-delivered to your customer and you will be able to execute the logistics process for them from the service order.

I hope this clarifies.

Regards,

Anand

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Hi Anand,

Spare Parts in my system are configured in the same way as you described.

They are as per snapshot attached above. SHIP Spare Part for all spares, as you rightly said it will be pre delivered to customer (IF you are doing On Site Service)

If you want to do In House Service, what should be Item Type in master. (SHIP is to deliver at customer premise repair)

Regards

Vishal Kambare

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Anand Deth. G
Jan 19, 2017 at 02:17 AM
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Hi Vishal,

Apologies for the delay. In the service order if you have selected Location of Service Provision as Own Service Center (i.e. In-House Repair Scenario) system automatically selects Item Type for the spare part as DIGI - Spare part - direct goods issue. The service engineer reports the consumption of goods that were directly issued while performing the service during service confirmation and then system directly posts the goods issue.

We do not have an item type which will create logistics tasks for the service order when the repair is done In-House, since the spare parts will already be available in the shop floor for the service engineer to consume directly. I hope this answers your query.

Regards,
Anand

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Hi Anand,

In real life, even spares are available within reach, service technician needs store permission to use them (because custody of spares is with Stores & not with Technician)

For now, it answeres my query that my requirement cant be fulfilled. Thanks fof support.

Regards, Vishal Kambare...

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Stefan Resag
Jan 31, 2017 at 02:08 PM
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Hi Vishal,

again please create an idea in the idea place so that other customers / partners can vote for it. As Anand explained this scenario is currently not supported.

Thanks,

Stefan

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