Problem with the '...mount point containing Export DVD for product NW'

[former_member270360]

Dears,

Our goal is to install from scratch SAP NetWeaver 7.3 BW, EhP1, on IBM Power System i server, IBM i V7R1.

We successfully finished the installation of SAP NetWeaver 7.3, using SAP Software Provisioning Manager 1.0

Next, we used the Solution Manager Maintenance Optimizer to do the necessary calculations for the EhP1 update task, and we did download the relevant content added to the download basket.

During the EhP1 update task - using SAP Software Update Manager (SUM) 1.0 SP06 - we got stuck in step 52 : Extract, at the screen asking for :

...

'Enter at least the mount point containing Export DVD for product NW'

We tried all possible entries (directories), either from the ones used in the installation at the very beginning, or from the ones to which we did copy the DVDs sent to us by SAP, related to EhP1 update,  but with no success.

Could someone please explain, what exactly is meant by : '...mount point containing Export DVD for product NW' ?

Also, shouldn't the items resulting from the calculations done by Solution Manager Maintenance Optimizer, be sufficient to do the EhP1 update ?

Thank you in advance for your cooperation.

Reda

[Former Member]

We solved it, we first extracted these archives:

51043228_3  NW 7.31 ABAP Upgrade Export 1 / 4   Info  976563  17.12.2012

51043228_4  NW 7.31 ABAP Upgrade Export 2 / 4   Info  976563  17.12.2012

51043228_5  NW 7.31 ABAP Upgrade Export 3 / 4   Info  976563  17.12.2012

51043228_6  NW 7.31 ABAP Upgrade Export 4 / 4   Info  595118  17.12.2012

Then we extracted these archives in a different folder:

51043228_12  NW 7.31 Language 1 / 4   Info  976563  17.12.2012

51043228_13  NW 7.31 Language 2 / 4   Info  976563  17.12.2012

51043228_14  NW 7.31 Language 3 / 4   Info  976563  17.12.2012

51043228_15  NW 7.31 Language 4 / 4   Info  215210  17.12.2012

After this, the phase ended with no errors. Problem was that SUM got confused with the "combined" language + export DVD.

[former_member270360]

Dear Lippmann,

Thank you very much for your cooperation.

Could you please clarify in details how did you sub-divide the content of DVD : Material number 51043228   ?

Let me rephrase my question in more details :

The following is the content of DVD : Material number 51043228 :

DATA_UNITS

CDLABEL.ASC

CDLABEL.EBC

COPY_TM.HTM

COPY_TM.TXT

LABEL.ASC

LABEL.EBC

LABELIDX.ASC

MD5FILE.DAT

MID.XML

SHAFILE.DAT

VERSION.ASC

VERSION.EBC

SAP has merged inside the folder : 'DATA_UNITS'  the content of the following groupings :

ABAP installation export

ABAP upgrade export

Java

Language

How exactly did you distribute the above mentioned files :

CDLABEL.ASC
CDLABEL.EBC
COPY_TM.HTM
COPY_TM.TXT
LABEL.ASC
LABEL.EBC
LABELIDX.ASC
MD5FILE.DAT
MID.XML
SHAFILE.DAT
VERSION.ASC
VERSION.EBC

among the following groupings / folders :

ABAP installation export
ABAP upgrade export
Java
Language

Looking forward to receiving your reply.

Thanks.

Reda

[Former Member]

You don't have to manually move files, just move the archives in different folders (e. g. /export and /language) an extract them separately. When you do so, nothing gets overwritten.

[Former Member]

Hi,

I had an similar problem, just right now (Upgrading from ECC5.0 - ECC6.06). He couldn't find the path to the Kernel DVD. Our solution was, to restrict the Name of the Mount-Point: i.e. to omit one Directory name, due the whole path was longer than 50 digits. And I use the newest SUM 1.0SPS6 from 08.03.2013.

So, perhaps this could help? Try it ...

Kind regards,

Benita Alonso

[sunny_pahuja2]

Hi,

Which DVD label for export did you use? Please use DVD- 51043228.

Thanks

Sunny

[former_member270360]

Hello Sunny,

Thank you very much for your reply.

Please consider the following excerpt from the ticket that I've opened with SAP support :

Start :

Dear Mr. Khalifa,

I discussed this issue with my colleagues of next support level again.

I think we have the solution for this issue.

The root cause is that you merged all DVDs in one folder. I'll explain

it to you.

DVD 51043228 has 15 Parts:

>> 51043228_1 NW 7.31 ABAP Installation Export 1 / 2

>> 51043228_2 NW 7.31 ABAP Installation Export 2 / 2

>> 51043228_3 NW 7.31 ABAP Upgrade Export 1 / 4

>> 51043228_4 NW 7.31 ABAP Upgrade Export 2 / 4

>> 51043228_5 NW 7.31 ABAP Upgrade Export 3 / 4

>> 51043228_6 NW 7.31 ABAP Upgrade Export 4 / 4

>> 51043228_7 NW 7.31 Java 1 / 5

>> 51043228_8 NW 7.31 Java 2 / 5

>> 51043228_9 NW 7.31 Java 3 / 5

>> 51043228_10 NW 7.31 Java 4 / 5

>> 51043228_11 NW 7.31 Java 5 / 5

>> 51043228_12 NW 7.31 Language 1 / 4

>> 51043228_13 NW 7.31 Language 2 / 4

>> 51043228_14 NW 7.31 Language 3 / 4

>> 51043228_15 NW 7.31 Language 4 / 4

If you merge them all together in one folder and try to enter this

mount point then it leads to the error which you're actually facing.

There are some files which are specific for each part (e.g. language,

java, upg export) of this upgrade. If you merge them all together then

it leads to some confusion for Software Update Manager (SUM).

So I would ask you to generate different folders for each part and mergethem together as described below:

=> ABAP Installation Export folder

>> 51043228_1 NW 7.31 ABAP Installation Export 1 / 2

>> 51043228_2 NW 7.31 ABAP Installation Export 2 / 2

=> NW 7.31 ABAP Upgrade Export folder

>> 51043228_3 NW 7.31 ABAP Upgrade Export 1 / 4

>> 51043228_4 NW 7.31 ABAP Upgrade Export 2 / 4

>> 51043228_5 NW 7.31 ABAP Upgrade Export 3 / 4

>> 51043228_6 NW 7.31 ABAP Upgrade Export 4 / 4

=> JAVA folder

>> 51043228_7 NW 7.31 Java 1 / 5

>> 51043228_8 NW 7.31 Java 2 / 5

>> 51043228_9 NW 7.31 Java 3 / 5

>> 51043228_10 NW 7.31 Java 4 / 5

>> 51043228_11 NW 7.31 Java 5 / 5

=> Language folder

>> 51043228_12 NW 7.31 Language 1 / 4

>> 51043228_13 NW 7.31 Language 2 / 4

>> 51043228_14 NW 7.31 Language 3 / 4

>> 51043228_15 NW 7.31 Language 4 / 4

Afterwards please proceed as follows:

1.) stop SUM including the SL controller

2.) remove the below files from <upgrade_dir>/sdt/data

.sdt_storage

.sdt_keystore

3.) restart SUM and enter your mountpoints again

End:

I did follow the recommendation, and I entered the following folder :

/dvd/ABAP_Upgrade_Export/EXPORT_NW703_MISCS

( Folder : ABAP_Upgrade_Export  maps to the folder :  NW 7.31 ABAP Upgrade Export folder  in the SAP support's reply.)

The following error appeared in a dialog :

Severe error(s) occured in phase PREP_INPUT/SQLDB_LIST_AVERS_EXT!
Last error code set: tp failed with return code 219, check /usr/sap/MBD/SUM/abap/log/TPSQLSTD.OUT

Trouble Ticket Generation

A trouble ticket and an archive with all relevant log files have been generated.
Trouble ticket: "/usr/sap/MBD/SUM/abap/log/SAPup_troubleticket.log"
Log archive: "/usr/sap/MBD/SUM/abap/log/SAPup_troubleticket_logs.sar"

You can start the module from the start by choosing "Cancel".

The following is the content of the  SAPup_troubleticket.log file :

************Beginning of data**************                                   
This trouble ticket was created by SAPup on 20130224193448                     
-------------------------------------------------------------                 
SAPup broke during phase SQLDB_LIST_AVERS_EXT in module PREP_INPUT / Parameter input
Error Message: tp failed with return code 219, check /usr/sap/MBD/SUM/abap/log/TPSQLSTD.OUT
-------------------------------------------------------------                 
-------------------------------------------------------------                 
Summary of SAPup:                                                             
-------------------------------------------------------------                 
SAPehpi Release: lmt_007                                                       
SAPehpi Version: SAPup release lmt_007 version 47.000                         
Start Release:  730                                                           
Target Release:  731                                                           
-------------------------------------------------------------                 
Summary of host system details:                                               
-------------------------------------------------------------                 
SID:  MBD                                                                     
Host:  MABIDEV                                                               
MS Host:  MABIDEV                                                             
GW Host:  MABIDEV                                                             
Start Path:  /usr/sap/MBD/DVEBMGS00/exe                                       
Kernel Path:  /usr/sap/MBD/DVEBMGS00/exe                                       
-------------------------------------------------------------                 
Summary of operating system details:                                           
-------------------------------------------------------------                 
OS Type:  OS/400                                                               
OS Version:  V7R1M0                                                           
-------------------------------------------------------------                 
Summary of database details:                                                   
-------------------------------------------------------------                 
Database Type:  db4                                                           
Database Version: V7R1                                                         
-------------------------------------------------------------                 
Summary of RFC details:                                                       
-------------------------------------------------------------                 
Host:  MABIDEV                                                               
GW Host:  MABIDEV                                                             
Client:  000                                                                 
Destination:  MBD                                                             
Language:  E                                                                   
System No.:  00                                                               
-------------------------------------------------------------                 
-------------------------------------------------------------
Database Type:  db4                                                           
Database Version: V7R1                                                         
-------------------------------------------------------------                 
Summary of RFC details:                                                       
-------------------------------------------------------------                 
Host:  MABIDEV                                                               
GW Host:  MABIDEV                                                             
Client:  000                                                                 
Destination:  MBD                                                             
Language:  E                                                                   
System No.:  00                                                               
-------------------------------------------------------------                 
-------------------------------------------------------------                 
************End of Data********************

Also, please find attached a .txt document, bearing the content of the file : /usr/sap/MBD/SUM/abap/log/TPSQLSTD.OUT

Best regards.

Reda

TPSQLSTD.OUT.txt.zip

[sunny_pahuja2]

Hi,

Could you please repeat this phase again and give path to Export DVD only? Please share result.

Thanks

Sunny

[Former Member]

Hello Reda,

We had somewhat a similar problem with our install. The problem ended up being with the /dvd/ABAP_Upgrade_export/LABEL.ASC file. Something happens when you extract the DVD's the order in which they are extracted impacts the LABEL.ASC file and if the "right" one isn't found the upgrade complains...

** Note the patch might be slightly different, I have only suggested this location based on your SAP Message.

In our case this issue happened with the Java part. Hopefully this info can help you fix this issue.

[antonionunes]

Hello,

I'm having the same issue upgrading to SAP Netweaver 7.31 with SUM SP6 patch 6.

I already unpacked the DVD 51043228 o the same folder and to separate folders..

F:\BI731\UPG_export

F:\BI731\EXPORT_cd

F:\BI731\Java_exp

F:\BI731\51044253_1

F:\BI731\51044253_2

F:\BI731\51044253_4

F:\BI731\51043228

F:\BI731\51043284

F:\BI731\51042123

F:\BI731\lang

F:\BI731\Export\EXP1

F:\BI731\Export\EXP2

F:\BI731\Export\EXP3

But still asking for

    Enter mount points for the DVDs required for the procedure.

    Enter at least the mount point containing Export DVD for product NW

    The requested data carrier is not mounted on any of the mount points you

    entered.

Can you advise,

Thanks and best regards

António

 


 


 


 


 


 


 


 


 


 


 


 


 

F:\BI731\UPG_export

F:\BI731\EXPORT_cd

F:\BI731\Java_exp

F:\BI731\51044253_1

F:\BI731\51044253_2

F:\BI731\51044253_4

F:\BI731\51043228

F:\BI731\51043284

F:\BI731\51042123

F:\BI731\lang

F:\BI731\Export\EXP1

F:\BI731\Export\EXP2

F:\BI731\Export\EXP3