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Engaging SAP

Hi,

Does SAP currently provide any integration with Social CRM (i.e Microblogs, social networks, wikis, tags, etc) for any of its products, especially CRM? Is there a space on SCN where customer engagement is discussed? The larger question I want to ask is: Does the company SAP enagage with its customers to create and customize products (CRM for eg) according to the Business users' ideas?

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  • Best Answer
    Posted on Mar 07, 2013 at 10:53 AM

    Hello Srinivas,

    I was about to direct you to the Idea Place when I spotted a link to 'Customer Influence' which seems to be exactly what you are looking for.

    Here's the link - https://cw.sdn.sap.com/cw/community/influence Honestly, I haven't tried it out myself but it does sound interesting.

    Also, you can always post ideas on Idea Place which you will find under the 'Innovation' section (at the top of your SCN homepage).

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 07, 2013 at 12:00 PM

    Hi,

    with some extent SAP CRM integrates with Salesforce which is more focused on social exposure. In the last EhP SAP has developed something for CRM as well but honestly I've never tried it.

    Regards,

    Mauro

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