Deski processing server going to failed state always

[Former Member]

Hi,

We recently upgraded our bo server to 64 bit OS and after that deski processing server is going to failed state with error "

This server is considered failed because it has stopped 5 time(s) in 60 minute(s). "

Even if i create a new deski processing server i get the same issue

I have enabled tracing using -trace and could not find much info. In var logs also there were no error messages

Can you guys help me with troubleshooting steps

BOE 3.1 Sp3 FP 3.5

tomcat6

linux

cms db : oracle 10g

Regards,

Rohit Vamsi

[former_member191664 · Accepted solution]

Hi,

It seems that your OS is on UNIX as you indicate that "In var logs also there were no error messages."

Is there a core dump, e.g. core.xxxxx, from $BOBJEDIR or $BOBJEDIR/enterprise120/aix_rs6000 (AIX) or $BOBJEDIR/enterprise120/linux_x86 (Linux), etc?

If so, can you run gdb -> where to find out where and which library call deski process fails to launch?

Regards,

Jin-Chong

[Former Member · Accepted solution]

Hi All Sorry for the delayed response. The issue got resolved

Following are troubleshooting steps

1. when ever we restart deski proc server core dumps were created

2. We installed gdb on our linux box

3. ran the below command from bobje directory to generate stact trace

     gdb .enterprise120/linux_x86 boe_fcprocd core.6484

4. when prompted by gdb type "where" (without quotes)

5.We observed that it is breaking at libi18n.so

#0  0x57807a61 in I18NXMLConfigLoader::processTTFNode(DOMElement*&) ()

   from /u00/applbo/bobje/enterprise120/linux_x86/libi18n.so

(gdb) where

#0  0x57807a61 in I18NXMLConfigLoader::processTTFNode(DOMElement*&) ()

   from /u00/applbo/bobje/enterprise120/linux_x86/libi18n.so

6. As you can see in the above line I have highlighted in red there is some issue with i18n.xml which is located under /bobje/enterprise120/linux_x86/scripts

7.I have replaced this file from working envronment and restarted deski proc server which resolved the issue

Regards,

Rohit Vamsi

[former_member188911]

Hi,

please be sure to have updated to a supported platform (see the supported platform document)

For XI3.1 SP3 at present the followin are supported

 Windows Server 2003 SP2 (1) (2)

 Windows Server 2003 R2 SP2 (1) (2)

 Windows Server 2008 (1) (2)

 Windows Server 2008 SP2 (1) (2)

 Windows Server 2008 R2 (2) (3)

 Windows Server 2008 R2 SP1 (2) (3) (4)

(1) 32-bit and 64-bit O/S editions supported

(2) Data Center Edition, Enterprise Edition, Standard Edition, Web Edition

(3) 64-bit O/S editions supported.

(4) Compatible support with respect to Windows Server 2008 R2

* Compatible support description in Platforms and Technologies Support Policy Guidelines

If the version is supported:

activate traces as per KB 1335757  not with -trace option

Last but not least, please consider upgrading to SP5  or better SP6, because SP3 went out of support

Thanks

Best  regards,

Simone