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Customer not found in Workflow

Good day,

We are using workflow for transaction FV70.

We also post to the customer account using the "+" prefix in the customer number field in order to post to the branch and not to the Head office account.

The document goes into workflow and then the approver tries to approve the document, the system gives and error that the customer number does not exist.

It seems like with the "+" prefix, the system cutts off the last digit of the customer number.

Ex. Posting made to customer +321456 entered, when the error displays in workflow, it says "customer 32145 does not exist".

How can this be fixed?

Thank you,

Louise

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2 Answers

  • Posted on Mar 06, 2013 at 10:59 AM

    Hi,

    check which step is giving the error. You can add one background task with method and remove the + prefix from customer .

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 06, 2013 at 01:53 PM

    This could be a binding problem. If you are binding a 10-char field to a 10-char field. Adding a prefix could shift the customer number to the right cutting off a char or more. Change the type of the customer number field on the task and make it 11-char or 15-char long for example and see if it works.

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