I'm pretty new to CRM world but I have big problem. Please, help 😊
We have a plan to segment our all customers on one crm machine. We have implemented multiple backend customizings for CRM machine and we loaded all customers from 2 different R/3 system. Everthing was great until we wanted to create segments with using customer's sales area informations.
Those two R/3 systems have same sales area structure but they have different descriptions. Example:
R/3 - 1
Sales Org. 0001 Food
Distribution Channel 01 Main
Division 01 Division1
R/3 - 2
Sales Org. 0001 Water
Distribution Channel 01 Global
Division 01 DivisionX
CRM couldn't map these structures to its organizational structure (PPOMA_CRM) because there is an already defined organization for '0001' .
Therefore, we couldn't load second R/3 system sales areas to CRM.
Now, my question is : can we load sales areas of 2th R/3 to CRM, is there any solution?
After second R/3, we will add 3rd, 4th R/3 systems. And I'm afraid that they will have same sales areas structures 😔
if there isn't any solution, could you give me any ideas how can I get sales areas into CRM? any tip, trick?
One of my idea is:
Can we use marketing attributes to store sales area information, maybe we can fill them with help of BADIs and BAPIs (while making initial or custom loads from R/3 to CRM)?
Thanks for your time and responses. I hope you give me much better ideas or solutions.