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Former Member

Initial load of customers from ECC to CRM when some of the customers are already existing in CRM

Hi Experts,

We have a SAP CRM 7.0 landscpe integrated with ECC 6.0. We need to download the customers for a particular sales area from ECC to CRM.

In our scenario, some of the customers in the particular sales area are already present in CRM. So, when we try to do an initial load of the customers by setting appropriate filters, the queues get stuck when the already existing customer is getting downloaded to CRM.

My question is, what is the standard system behaviour while doing the initial load? Does it overwrite the existing data or it throws an error for existing data? Is there any way to by-pass the existing customers while doing the initial load?

e.g. Customers in ECC numbering from 1 to 100. Customer existing in CRM are numbered, say, 11, 18, 26, 78 and 92. So while doing the initial load for these 100 customers, the queue gets stuck at customer no. 11. Is this a standard behaviour? Is there any way to by-pass these existing customers?

Thanks and regards,

Mahesh Kakani

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 05, 2013 at 11:34 AM


    Customer already exist in CRM than if you do initial load it will only update existing customer.

    and if customer is not present than initial load will create new customer

    you can run request load

    In Tcode R3AR3 Define Requests

    Adapter Object CUSTOMER_MAIN

    table KNA1 field name KUNNR EQ 0000000XX (10 Digits)

    In Tcode R3AR4 Start Requests

    In Tcode R3AR3 Monitor Requests


    Vaibhav Shah

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