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author's profile photo Former Member
Former Member

Workflows : WorkItem problem

Hi,

I had created one decision step, which had a rule, which is defined by me. Well, I coded the rule such a way that if the Supervisor and Business Group Owner are same then dont populate the ACTOR TABLE. The rule is working fine ,as long as the SUPERVISOR is different from Business Group Owner.(I used my own Business Logic to determine the Supervisor and Business Group Owner)

But the real problem is when both the Supervisor and BGO are same. The Actor Table is not getting populated with any entry, but the work item is going to some UNDESITINED USER. Sometimes the work item is coming to the WORKFLOW INITIATOR himself. This sounds quiet foolish. But this is happening.

Now is there any way to continue the Workflow process to the next step, when the Agent is not determined. My flow should not stop at this point, due to lack of AGENT, and at the same time , it should not go to the wrong user, but the flow should cooly goto the next step which is present after this USER DECISION STEP...

Can anyone help me in this regards.

It's pretty URGENT.

Regards,

Raja Sekhar

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    author's profile photo Former Member
    Former Member
    Posted on Aug 16, 2005 at 03:30 PM

    Hi Raja Sekhar,

    As I understand, in case of failed agent determination, you need your workflow to skip the step and go to next one. But what happens to the decision which is required to be made ? Can you please elaborate that ?

    Also when you define the rule (PFAC), there is a checkbox 'Terminate if Rule resolution without result'. If this flag is not set, rule resolution is not terminated if no valid agent is found. Agents of such work items are all possible task agents. Using this, you can send the workitem to agent/s who can do decision in case if rule resolution fails.

    Alternatively, since the rule is written by you, I suggest you can handle this situation in the rule itself to pass on the decision making workitem to a correct agent in such exceptional situation and proceed from there.

    Regards,

    Vin

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