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Transaction Types in C4C


I'm new to C4C, my question is: Are there types of transactions in C4C? As configured in SAP CRM On-Premise, where for each type of transaction you can work the states.


Carlos Flores

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2 Answers

  • Best Answer
    Jan 10, 2017 at 08:19 AM


    You can further explore "Business Configuration" work center--> "Implementation Projects" view. Here you can go to Activity List and check the fine-tuning activities. It is similar to what SPRO does in On-Prem system.

    in case of Lead specific changes, Please refer to 'Leads" in finetunning activities.

    Note: if leads is not available in normal search then please make sure that you look for "All Activities".



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  • Jan 08, 2017 at 01:39 PM

    Hello Carlos,

    In C4C , transactions can be related to Business process flow as in how a follow up document has a successor or predecessor.

    In Marketing : Target Group --> Campaign --> Lead --> Opportunity --> Sales Quote
    In Sales : Sales Quote --> Sales Order
    In Service : Agreement, quotation, contract, Service order ,service confirmation and Service Request

    The flow or transaction goes in reference to the documents that you wanna Create as per your Business Requirement .
    This Operations can be done Via Action ,Buttons available on the UI , which is very Easy to understand and execute

    Please refer to SAP Help Content for a Better Understanding of How to do and What to do .

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